Help Desk Support and Level 1 Technician Job at TeamLogicIT, Park County, MT

NkxwZ090VXpibUhTNEovSVkvQzNSRkVlRkE9PQ==
  • TeamLogicIT
  • Park County, MT

Job Description

Summary

The IT Technician’s role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties.

IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels and customers daily.

IT Technician I Responsibilities:
  • Provide first contact support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues.
  • Prioritize incidents and service requests according to defined processes to meet defined SLAs.
  • Use remote tools and diagnostic utilities to aid in resolving support requests.
  • Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.
  • Installing and configuring hardware and software components throughout various network infrastructure devices.
  • Install antivirus software and ensure virus definitions are up to date.
  • Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
  • Establishing good relationships with all departments and colleagues.
  • Ensuring company safety and security standards are met.
IT Technician I Requirements:
  • College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience.
  • Exceptional written and oral communication skills.
  • Experience with desktop operating systems including Windows 7, Windows 10, and Mac OS.
  • Experience with server operating systems including Server 2008, Server 2012, Server 2016 is a plus.
  • Active Directory knowledge a plus
  • Kaseya RMM and Autotask PSA Experience a plus
  • Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills.
  • Good problem-solving skills.
  • Valid Driver License and ability to drive to customer locations when required.
  • Excellent customer service skills.

Job Tags

Work experience placement, Remote job,

Similar Jobs

Translation Excellence, Inc.

Capture Manager - Federal Contracts Job at Translation Excellence, Inc.

 ...motivated and experienced Capture Manager with a strong background in federal contracts for professional services. The ideal candidate will...  .... Collaborate with industry partners, agencies, and prime contractors to enhance business opportunities. 3. Proposal Development:... 

Edward Jones

Financial Advisor - Career Change Opportunity Job at Edward Jones

 ...from the experience that comes from 100 years of history. We're proud to have more offices in the U.S. and Canada than any other investment firm, serving over eight million clients. Our financial advisors are valued partners, and we credit much of our success to their... 

General Dynamics Information Technology

Information Systems Security Officer (ISSO) III Job at General Dynamics Information Technology

 ...Required: None Job Family: Information Security Job Qualifications: Skills: Information...  ...Security - Cisco, GICSP: Global Industrial Cyber Security Professional - Global...  ...Information Assurance Certification (GIAC) Experience: 5 years of related experience US Citizenship... 

Benchmark Senior Living

Dishwasher Job at Benchmark Senior Living

 ...Advantage Discounts: including Movie Theaters, Theme Parks, Hotels, Sporting Events & Online Shopping Cell phone discounts with AT&T and Verizon Up to 10 Holidays and more! Dishwasher Requirements: Must be able to follow written and oral instructions... 

Hill International Trucks

Part-Time Parts Delivery Driver Job at Hill International Trucks

Hill International Trucks, the tri-state areas leading medium- and heavy-duty truck and trailer dealership, is currently seeking part-time non-CDL delivery drivers to support its parts department in Aliquippa, PA. RESPONSIBILITIES Pick up and deliver parts and equipment...