Job Description

The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.

Responsibilities include:

• Receive incoming mail including USPS, FedEx, UPS, etc.
• Sort incoming mail
• Identify mail to corresponding loan number in servicing system
• Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
• Identifies documents received and forwards to proper departments
• Separate mail and deliver to appropriate staff within Mortgage Servicing
• Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
• Report any issues related to mail or scanning to management
• Participate in special projects and other duties as assigned

Requirements:

• 1+ years of Mail Room experience
• Familiarity with Mortgage Servicing documents
• MSP (mortgage servicing system) experience preferred
• Data entry and 10 key
• Customer service oriented
• Strong communications skills
• Filing and researching skills
• Strong attention to detail
• Proficient computer skills
• Ability to work at a fast pace and maintain accuracy

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

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