Customer Relations Mail Clerk (Mortgage Servicing) Job at Colonial Savings, Fort Worth, TX

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  • Colonial Savings
  • Fort Worth, TX

Job Description

The Customer Relations Mail Clerk will be responsible for the processing and delivery of inbound and outbound mail within Mortgage Servicing.

Responsibilities include:

  • Receive incoming mail including USPS, FedEx, UPS, etc.
  • Sort incoming mail
  • Identify mail to corresponding loan number in servicing system
  • Scans, uploads, and distributes mail through internal program directly to individuals or departments as addressed
  • Identifies documents received and forwards to proper departments
  • Separate mail and deliver to appropriate staff within Mortgage Servicing
  • Maintain highest levels of customer care while demonstrating a friendly and cooperative attitude
  • Report any issues related to mail or scanning to management
  • Participate in special projects and other duties as assigned

Requirements:

  • 1+ years of Mail Room experience
  • Familiarity with Mortgage Servicing documents
  • MSP (mortgage servicing system) experience preferred
  • Data entry and 10 key
  • Customer service oriented
  • Strong communications skills
  • Filing and researching skills
  • Strong attention to detail
  • Proficient computer skills
  • Ability to work at a fast pace and maintain accuracy

This position offers a full range of benefits including Health, Dental, and 401k.

Equal Opportunity Employer

M/F/Disability/Vet.

Member FDIC | Equal Housing Lender | NMLS ID 401285

Colonial Savings

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