Full-Time Customer Service Supervisor Job at Kohl's, Billings, MT

NHJaaE05OCthMlhkNUpET1kvcXdRbGNR
  • Kohl's
  • Billings, MT

Job Description

About the Role

In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will teach, coach, develop and supervise associates while completing all service processes focused on consistent execution and operational efficiency.

What You’ll Do

  • Lead, coach and assist associates to deliver speed of service, execute complicated transactions and create a compelling customer experience at POC and Customer Service
  • Meet or exceed individual goals (e.g., credit, loyalty) and support the service team in meeting storewide goals
  • Coach, teach and train associates to accurately and efficiently execute point of sale and customer service standards based on company guidelines
  • Support the training of associates on merchandising standards, product knowledge, and tools; utilize resources and adhere to Kohl’s brand standards
  • Support inventory accuracy by timely and accurate completion of all required merchandise disposition practices
  • Oversee daily cash-related processes (e.g., register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

All Supervisor roles at Kohl’s are responsible for:

  • Leading with integrity, honesty and fostering teamwork in an engaged and inclusive culture
  • Exercising good judgment; taking appropriate partners as needed
  • Modeling, guiding and providing direction to associates
  • Demonstrating and coaching a customer service mindset, including customer service philosophies, anticipating customer needs and satisfactorily resolving issues
  • Supporting strong operational standards, shortage mitigation, and merchandising presentation to include accurate pricing and proper signing
  • Preventing loss by educating associates, monitoring daily store activity and product protection standards, and partnering with Loss Prevention
  • Monitoring and adjusting resources as the business dictates to support customer needs and workload demands when assigned by a store executive as leader on duty
  • Use key performance indicators (KPIs) to make informed business decisions that drive overall store results
  • Accomplishing multiple tasks within established timeframes
  • Training, monitoring and reinforcing company policies, procedures, standards and guidelines
  • Maintaining adherence to company safety policies for the safety of all associates and customers
  • Key holder responsibilities include opening and closing store processes, and providing direction to associates
  • Other responsibilities as assigned

What Skills You Have

Required

  • Must be at least 18 years of age or older
  • Experience supervising teams or associates to include the responsibility for coaching to achieve daily goals
  • Strong verbal/written communication and interpersonal skills
  • Flexible availability, including days, nights, weekends, and holidays

Preferred

  • 2 years experience in retail or similar industry

Job Tags

Holiday work, Full time, Flexible hours, Night shift,

Similar Jobs

Prolink

Material Handler Job at Prolink

 ...Experience in a warehouse setting with a focus on materials handling. - Proficiency in operating heavy equipment like forklifts, clamp trucks, cherry pickers, etc. - Knowledge of OSHA regulations related to material handling practices. - Ability to perform heavy... 

LoveBound Destinations

Work From Home Appointment Setter Job at LoveBound Destinations

 ...LoveBound Destinations is on the hunt for a dedicated Work From Home Appointment Setter to join our energetic team. This crucial role revolves...  ...coordinate bookings for appointments via phone, email, and our scheduling software, delivering a tailored and efficient setting... 

Hyatt Hotels Corporation

Housekeeper/Room Attendant | Benefits Include: Paid Time Off, Free Room Nights, and MANY MORE! Job at Hyatt Hotels Corporation

At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here... 

Delta Companies

Dentist Job at Delta Companies

 ...Dentist providers welcomes Passion for patient care providing dental services to under-served patient population COMMUNITY General...  ...options available REFERENCE NUMBER: (phone number removed)ABOUT DELTA PHYSICIAN PLACEMENT Delta Physician Placement (DPP), the... 

VTG

Policy Analyst III Job at VTG

Overview: VTG is seeking a Policy Analyst III with a TS/SCI Security Clearance to support our government customer in Washington, DC. The position is 100% onsite. Responsibilities: Serve as a policy analyst in the U.S. Department of States Bureau of Counterterrorism...