Virtual Benefits Rep Job at Thomas Talent Network LLC, Atlanta, GA

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  • Thomas Talent Network LLC
  • Atlanta, GA

Job Description

Job Description

Job Description

Responsibilities:

  1. Client Interaction:
  • Explain and clarify insurance policy benefits, coverage, and exclusions to clients.
  • Assist clients with claims processing and follow up on the status of their claims.
  • Provide information on different insurance products and services.
  1. Policy Management:
  • Process new insurance applications, renewals, and policy changes.
  • Maintain accurate records of client interactions and transactions.
  • Ensure compliance with industry regulations and company policies.
  1. Customer Service:
  • Handle customer inquiries, complaints, and escalations in a professional manner.
  • Provide support and guidance to clients in understanding their benefits and resolving any issues.
  • Schedule appointments and follow-up meetings with clients.
  1. Administrative Duties:
  • Prepare and distribute policy documentation, quotes, and other relevant materials.
  • Conduct administrative tasks such as data entry, filing, and document management.
  • Collaborate with other departments to ensure smooth operations and customer satisfaction.

Skills:

  1. Communication:
  • Excellent verbal and written communication skills to effectively interact with clients and colleagues.
  • Ability to explain complex insurance terms and policies in a simple and clear manner.
  1. Customer Service:
  • Strong customer service skills with a focus on empathy, patience, and problem-solving.
  • Ability to handle difficult situations and provide solutions to clients' issues.
  1. Detail-Oriented:
  • High attention to detail to ensure accuracy in policy processing and documentation.
  • Organizational skills to manage multiple tasks and prioritize effectively.
  1. Technical Proficiency:
  • Familiarity with insurance software and CRM systems.
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  1. Analytical Skills:
  • Ability to assess clients' needs and recommend appropriate insurance products.
  • Problem-solving skills to address client concerns and claims issues.
  1. Regulatory Knowledge:
  • Understanding of insurance regulations and compliance requirements.
  • Ability to stay updated with changes in the insurance industry and regulations.

Education and Experience:

  • A high school diploma or equivalent is typically required; a bachelor's degree in business, finance, or a related field can be advantageous.
  • Relevant certifications (e.g., Certified Insurance Counselor (CIC), Licensed Insurance Representative) may be required or preferred.
  • Previous experience in insurance, customer service, or a related field is often beneficial.

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