Job Description

STARBUCKS SPECIFIC EXPERIENCE REQUIRED

Are you looking to continue your career in the customer service barista field but are looking for more stability and normal hours? This is a fantastic opportunity for you!

The Assistant Manager is responsible for supervising daily operations and provide leadership and direction to personnel. Ensuring that all recipes, food preparations, and presentations meet company's specifications and commitment to quality. Maintaining a safe, orderly and sanitized kitchen. Demonstrating this by example, using proper food-handling techniques. Handle day to day operations- inventory, food ordering, scheduling, managing staff and client relations.

Key Responsibilities

• Starbucks leadership experience
• Prepares daily production list.
• Ensures that all stations remain stocked before and during the service period.
• Verifies that staff follows all recipes and portions servings correctly.
• Keeps kitchen, dish, and storage areas clean and organized.
• Places food and supply orders as directed.
• Receives product be verifying invoice and freshness of merchandise.
• Trains employees to company standards.
• Sets excellent customer service and work examples.
• Actively participates as a member of the management team.
• Manages staffing levels throughout shift.
• Oversees kitchen labor and food cost to budgetary requirements.
• Performs additional responsibilities, although not detailed, as requested by the GM or client at any time.

Demonstrates attributes of

• Mathematics — Ability to add and subtract, charging appropriately and distributing change to customers.
• Suggestive Selling or Influencing Others — Suggesting others to buy merchandise/goods or to otherwise change their minds or actions.
• Customer Service — Working with the public. Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do. Adjusting personal actions in relation to others' actions.
• Self Development — Assessing performance of yourself to make improvements or take corrective action.
• Ability to learn new things and demonstrate the ability to apply new skills.
• Ability to maintain regular and consistent attendance and punctuality.
• Demonstrated willingness and ability to meet operating policies and standards.
• Demonstrated ability to engage with and understand others, including discovering and responding to customer needs through clear and pleasant communication.
• Willingness to comply with dress code requirements.
• Willingness to maintain personal hygiene and follow hand washing requirements.

Skills, Knowledge & Expertise

• College/culinary training OR extensive cooking and production experience.
• A minimum of 2+ years working in a leadership role in the food service industry.
• Commitment to quality service, and food and beverage knowledge.
• Awareness of local, state and federal health and sanitation laws.
• Serv-Safe Certified strongly preferred
• Understanding of proper use and maintenance of major kitchen equipment, including stoves, refrigeration, slicer, knives, and dish machine.
• Past experience and knowledge in online food ordering, weekly inventory, P& L, union contracts, and client relations preferred.

About Continental Services

The Great Lakes Food & Beverage Leader

Founded in 1989, Continental has grown from an office coffee and vending specialist to consistently ranking as one of the top events and contract dining and refreshment providers in the nation.

Guided by industry leaders and powered by the largest collection of culinary talent in the Midwest, our award-winning team has a tireless commitment to high quality, innovative culinary offerings and unparalleled client and guest services.

Our singular mission is to delight our guests, every meal, every day.

It’s no secret that food brings us together. A cup of coffee is a chance to meet someone new. A meal is an opportunity to collaborate. At Continental, developing experiences that connect people is at the heart of everything we do.

Discover first-hand the passion of a full-service team committed to your vision and customizing services to support it.

Micro-Markets • Food Delivery • Full-Service Dining • Innovative Vending • Office Coffee & Water • Pantry Services • Barista Bars • Catering • Premier Events

Looking to grow your career on your terms? Get to know us more.

We Are Curious.

Bold, original thinking, and an innate curiosity for what’s new and next drives us to shake things up and create remarkable experiences.

We Dream Big.

We embrace the unknown and adventures big and small, individually and collectively. By being proactive and continuously striving for more, we continue to grow personally and professionally. And we’re not afraid to dig into a challenge.

We Champion Each Other.

Collaboration, teamwork, and trust aren’t just buzzwords to us—they truly define our culture.

We do more than just dish up great meals. Continental creates memorable experiences every day at our markets, corporate cafés, premier events and more. If hospitality is in your DNA, if you’re passionate about making difference, if you’re eager to roll up your sleeves and be part of a team, we’re looking for you.

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