Job Description

Are you a dynamic, results-oriented leader with a passion for wellness, team development, and operational excellence? We’re seeking an experienced Spa Director to lead a thriving, high-performance wellness spa. If you’re energized by sales, service, and staff success, this is your opportunity to create lasting impact in a role that rewards leadership, innovation, and growth.

Key ResponsibilitiesSales & Membership Growth

• Champion membership and series package growth through personalized client recommendations and strategic sales coaching.

• Transform the front desk into a revenue-driving hub by training staff on product knowledge, upgrades, and retail opportunities.

• Analyze KPIs and sales metrics weekly to optimize performance in membership conversion, retention, and front desk sales.

• Plan and lead community engagement events, spa open houses, and off-site activations to attract new clients and boost visibility.

• Leverage client data and POS tools to identify upsell opportunities and enhance service conversion rates.

Team Leadership & Development

• Conduct daily coaching with service providers to boost revenue per service hour, client retention, and professional growth.

• Hold staff accountable to performance goals while fostering a supportive, development-focused environment.

• Manage quarterly rate increases, ensuring top performers are recognized and rewarded.

• Recruit, hire, and mentor a talented team of therapists, estheticians, stretch practitioners, and support staff.

• Lead dynamic monthly meetings and trainings on sales strategies, service excellence, and professional development.

• Promote a culture rooted in achievement, collaboration, and exceptional client care.

Operations & Guest Experience

• Oversee daily spa operations including massage, skincare, stretching, spa attendants, and front desk management.

• Align staff scheduling with business demand to maximize efficiency and revenue potential.

• Conduct daily spa walkthroughs to maintain cleanliness, ambiance, and brand standards.

• Resolve client concerns swiftly, manage online reviews (Google/Yelp), and uphold a consistent five-star experience.

Administrative & Financial Management

• Process biweekly payroll and track performance bonuses, commission structures, and incentive payouts.

• Manage inventory and cost control using proactive ordering and usage tracking methods.

• Provide accurate and timely reports on staffing, sales performance, operational metrics, and team productivity.

• Ensure compliance with state board regulations and company policies related to hygiene, conduct, and safety.

• Oversee time-off requests, schedule changes, and conflict resolution with fairness and operational alignment.

What We’re Looking For

• 2+ years of leadership experience in a spa, wellness, or high-volume service industry.
• Proven success in achieving and surpassing sales, membership, and retail targets.
• Strong coaching, supervisory, and team-building capabilities.
• Exceptional communication, organizational, and decision-making skills.
• Results-driven leader with a passion for developing people and business potential.
• Experience with POS and scheduling systems is a plus.

Availability for a flexible schedule including evenings and weekends.

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