Job Description
Senior Help Desk Analyst / System Administrator
Position Overview:
The eConsortium Group is seeking a highly skilled Senior Help Desk Analyst / System Administrator to join our dynamic IT team. The ideal candidate will have a strong background in desktop support, software applications, and Office 365 administration, coupled with familiarity in network operations, fiber optics, server management, file sharing, SQL applications, and remote desktop environments. Experience with ZScaler and Duo is essential. The successful candidate will be an expert problem-solver with excellent troubleshooting skills, a proactive mindset, and a positive attitude.
Key Responsibilities:
- Provide advanced desktop support to end-users, addressing hardware, software, and peripheral issues in a timely and effective manner.
- Administer and maintain Office 365, including user management, security, and troubleshooting.
- Manage and support network infrastructure, including routers, switches, fiber optics, and wireless access points.
- Perform server administration tasks, including installation, configuration, and maintenance of Windows servers.
- Handle SQL application support, including troubleshooting and maintenance of SQL databases.
- Administer file sharing and storage solutions, ensuring data integrity and security.
- Manage remote desktop (RDP) environments, ensuring seamless and secure remote access for users.
- Implement and manage security solutions, including ZScaler and Duo for multi-factor authentication.
- Perform system backups, recovery operations, and disaster recovery planning.
- Collaborate with other IT team members to resolve complex technical issues and improve system performance.
- Provide excellent customer service, maintaining a professional and approachable demeanor when assisting end-users.
- Document and update IT procedures, processes, and troubleshooting guides.
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent experience).
- 5+ years of experience in a senior-level help desk or system administration role.
- Strong knowledge of desktop support and software application troubleshooting.
- Proficiency in Office 365 administration, including Exchange, SharePoint, and Teams.
- Experience with network infrastructure, including configuration and maintenance of routers, switches, and fiber optics.
- Solid understanding of server administration, including Windows Server environments.
- Experience with SQL application support and database management.
- Familiarity with remote desktop environments (RDP) and related technologies.
- Hands-on experience with ZScaler and Duo (or similar security technologies).
- Excellent troubleshooting skills with a keen eye for detail and accuracy.
- Ability to work independently and manage multiple tasks effectively.
- Strong communication skills, both written and verbal.
- A positive attitude and a commitment to continuous learning and improvement.
Preferred Qualifications:
- Certifications such as CompTIA A+, Network+, Security+, Microsoft Certified: Azure Administrator, or equivalent.
- Experience with virtualization technologies such as VMware or Hyper-V.
- Familiarity with cloud platforms like AWS or Azure.
Benefits:
- Competitive salary and performance-based bonuses.
- Comprehensive health, dental, and vision insurance.
- 401(k) with company match.
- Opportunities for professional development and certification reimbursement.
How to Apply:
Interested candidates are invited to submit their resume and cover letter detailing their experience and qualifications. Please include specific examples of your troubleshooting expertise and how you have positively contributed to past IT teams.
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