A. O. Smith is a global leader applying innovative technologies and energy-efficient solutions to products manufactured and marketed worldwide. The company is one of the world's leading manufacturers of residential and commercial water heating equipment and boilers, as well as a manufacturer of water treatment products for residential and light commercial applications. A. O. Smith is headquartered in Milwaukee, Wisconsin, with approximately 12,000 employees at operations in the United States, Canada, China, India, Mexico, the Netherlands, and the United Kingdom. Located in our Nashville Metro Center office, just minutes from downtown with easy interstate access and free parking we have been recognized by The Tennessean as one of the top Nashville area Workplaces, we have programs in place to help our team members achieve their potential. When you join our team, you will receive rewards and recognition for your contributions, training, and professional development opportunities, as well as a variety of benefits to support you and your family's health, well-being, and financial future Primary Function A. O. Smith is looking for a driven individual to join our team and support the deployment of process mining and automation tools. Reporting to the Global Business Solutions team and interfacing directly with our stakeholders, you will be responsible for ensuring the right business solutions are identified, developed, and deployed. You will support the creation of analyses, analyze data to identify improvement opportunities, implement automation projects, and drive business adoption. This unique role will provide you with the opportunity to demonstrate and grow your problem solving and technical capabilities while learning about A. O. Smith end-to-end business processes and go-to market strategy. To be successful in this role you will need to have a solutions mindset, possess a natural curiosity, and have a passion for technology. You will be part of a team that is focused on business process optimization that supports organizational success by leveraging technology and problem-solving capabilities. The work that you perform and the outcomes you deliver will have a tangible impact on how we operate as an organization and our ability to succeed and grow in the rapidly changing digital landscape. Responsibilities Develops, configures, and maintains RPA scripts and workflows to automate tasks across various business functions. Collaborates with the Program Manager and relevant stakeholders to prioritize automation projects based on organizational needs, available resources, and team expertise. Analyzes and maps business processes to assess automation feasibility, identifying potential efficiencies or enhancements. Assists in estimating project costs, identifying necessary resources, and evaluating potential software vendors or tools, ensuring alignment with project requirements and budget constraints. Facilitates stakeholder engagement throughout the project lifecycle, ensuring buy-in and smooth progression between project phases from inception through to completion. Regularly monitors deployed automations to ensure they are performing optimally, making adjustments as necessary to maintain or improve efficiency. Actively seek and implement continuous improvement opportunities for existing automations. Leads the requirements gathering process, working closely with business users to understand their needs and translate them into detailed project designs and specifications. Coordinates functional testing to ensure automations meet defined objectives, and prepares User Acceptance Testing (UAT) plans, facilitating testing sessions with stakeholders to validate outcomes. Develops comprehensive training materials, and provides ongoing support and training to business users to ensure effective adoption and usage of automation solutions. Prepares detailed go-live plans, ensuring a smooth transition of automations to the production environment, and manages any post-deployment issues or adjustments. Assesses and confirms the value realization of automation initiatives, presenting data and insights on the effectiveness and impact of automations to stakeholders. Maintains thorough documentation for all automation projects, including design documents, process maps, and performance reports, ensuring knowledge is preserved and accessible for future reference. Ensures that all automations comply with relevant regulations and internal policies, especially concerning governance, data security and privacy. Works closely with IT, data, and functional teams to ensure alignment and integration with broader systems and initiatives. Qualifications A Bachelor's degree in Information Technology, Computer Science, or a related discipline. Minimum of 2 year of hands-on RPA development experience, with a strong preference for experience within the UI Path environment, including proficiency with the Robotic Enterprise Framework, selectors, and Orchestrator. Applied understanding of RPA best practices and methodologies. At least 1 year of development experience with a mainstream programming language (e.g., C++, Python, etc.), ideally demonstrating significant contributions across at least three development projects. Experience in developing, maintaining, and troubleshooting complex SQL statements, with proven efficiency in handling large datasets. Knowledge in debugging, logging, error handling, and troubleshooting techniques. Demonstrated ability to work in a collaborative team environment Previous experience in automating business processes within SAP or other ERP systems is highly desirable. UI Path Automation Developer Associate Certification is highly preferred. Strong interpersonal and communication skills for effective collaboration within the IT department and across business units. A natural curiosity and a keen interest in continuous learning and personal development. Experience with process mining tools, such as Celonis, is considered a valuable asset. We Offer Competitive compensation package and comprehensive benefits plans which include medical and dental insurance, company-sponsored life insurance, retirement security savings plan, short- and long-term disability programs and tuition assistance.
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