REMOTE - Client Success Manager Job at Harbor Compliance, Washington DC

N3JkbE90US9hRy9TNTVqS2FQV3dRMUFYRlE9PQ==
  • Harbor Compliance
  • Washington DC

Job Description

Remote - Client Success Manager


Full-Time Position | Work from Anywhere (Excluding CA, CO, MT, NY)


About Harbor Compliance:

Harbor Compliance is a rapidly expanding technology firm that's reshaping how nonprofits and businesses handle critical compliance challenges. Recognized on the Inc. 5000 and Deloitte Technology Fast 500 lists, we use innovative technology to demystify the complexities of business licensing and legal entity management. Since our 2021 merger with Labyrinth, Inc., our client base has surged to over 40,000, and our journey of growth and innovation continues.


Position Overview:

As a Client Success Manager (CSM) at Harbor Compliance, your role is at the core of our client's satisfaction and retention, which directly fuels our ongoing success and expansion. Your mission is to nurture and grow client relationships, ensuring they receive outstanding service and support. You'll serve as both advisor and advocate, driving client engagement and loyalty by understanding their needs, anticipating challenges, and guiding them toward success.


Key Responsibilities:
  • Client Retention: Engage regularly with clients to gauge satisfaction, address concerns promptly, and strategize on retention initiatives.
  • Client Growth: Identify and act on opportunities for upselling and cross-selling, aligning our services with client needs for enhanced compliance.
  • Client Satisfaction: Deeply understand diverse client needs and feedback, ensuring their voices are heard and acted upon internally.
  • Communication: Maintain clear, timely communication, ensuring clients understand their projects' scopes and statuses.
  • Client Advocacy: Act as a pivotal liaison between clients and internal teams, resolving issues swiftly and effectively to promote positive outcomes.

Required Qualifications:
  • Minimum of a high school diploma or GED, with 5+ years in client-facing roles such as CSM or Account Manager.
  • Demonstrated proficiency in meeting key performance metrics and service level agreements.
  • Excellent communication skills, showcasing clarity and correctness in both written and spoken forms.
  • Strong digital literacy, encompassing CRM systems, email, and video conferencing.
  • Proven ability to teach and drive software adoption and functionality.
  • Exceptional multitasking and organizational skills in dynamic environments.
  • Passion for solving complex challenges and a keen ability to learn quickly.

Preferred Qualifications:

  • Experience in sales or B2B client service roles.
  • Proven success in driving client retention and generating revenue growth.

Location and Hours:

This is a full-time position. You are welcome to work remotely or from our Rockville, MD, or Lancaster, PA, offices.


Compensation:

We offer a competitive salary and a comprehensive benefits package that includes paid time off, health insurance, and a 401(k) plan with company matching.

Apply Now:

If you're driven to deliver exceptional client service and thrive in a dynamic, supportive environment, Harbor Compliance is your next career move. Apply today and join a team that values growth, innovation, and client success


Harbor Compliance is an Equal Opportunity Employer.

Job Tags

Full time,

Similar Jobs

Hendrick Motorsports

Flight Attendant Job at Hendrick Motorsports

 ...Location: 4400 Papa Joe Hendrick Blvd, Charlotte, North Carolina 28262 Under the general direction of the Chief Pilot, the flight attendants are responsible for providing safety and comfort to passengers during the flight. Some key responsibilities include verification... 

RWJBarnabas Health

Registered Nurse (RN) Clinical Educator Perioperative Services FT Days Job at RWJBarnabas Health

 ...Req #: 0000157156 Category: Nurse Educator Status: Full-Time Shift: Day...  ...Center Department: Develop Innovation & Research Location: Newark Beth Israel Medical...  ...application of the Standards of Care and policies and procedures of Newark Beth Israel... 

Jobot

Senior Electrical Project Manager Job at Jobot

 ...An experienced Business Strategy Manager needed in Long Beach, CA for the growing US entity of an international company! Great compensation, culture and opportunity awaits! This Jobot Job is hosted by: Ray Madden Are you a fit? Easy Apply now by clicking the "Apply... 

Aurora Innovation

Senior Staff Embedded Software Engineer Job at Aurora Innovation

 ...goods where they need to go, and make mobility more efficient and accessible for all. Were searching for a Senior Staff Embedded Software Engineer.Were searching for a Firmware Engineer to join our Embedded Software team who create applications for the multitude of custom... 

Creative Circle

Video editor Job at Creative Circle

"Our client is looking for a Video Editor to work on a short-term project starting ASAP!This role is fully remote, approximately 40 hours a week and is slated to last through mid-late January. The video editor will have the opportunity to create video ads from scratch...