Organizational Development Manager Job at PAA/CABS, Charlotte, NC

  • Charlotte, NC

Job Description

Job Description

Job Description


Job Title: Organizational Development Manager

Job Type: Full-time

Location: Onsite

We are seeking an experienced Organizational Development Manager to join our team. The successful candidate will be responsible for establishing internal process improvements through automation integration across all departments within RCM. The Organizational Development Manager will also assist with the formulation and implementation of major goals and initiatives taken on by Senior Management, based on consideration of resources and an assessment of the internal and external environments in which the organization operates.

Organizational Development Manager is expected to perform position related duties, but are not limited to:

  • Coordinate and assist with design and implementation of RCM process improvements and automation initiatives, including best practices for Phygen and Availity, as well as develop quality control measures and reporting.
  • Serves as a liaison between PAA and designated vendor to provide historical guidance and oversight to ensure proper implementation.
  • Responsible for development of training documentation of new systems, processes, as well as changes/updates to ensure that all staff is adequately trained to maintain efficiency levels.
  • Works with all department heads to develop and implement specific KPI’s and Standard Operating Procedures (SOP). Also, will perform annual reviews of these policies to ensure that they continue to align with the company’s overall objectives.
  • Performs all new hire training: Creating a standardize new hire training module that includes system training and other job-related trainings before new hires are transferred to specific teams. Also, the retraining of existing staff when required.
  • Develops “in service” trainings quarterly based on the determined needs discovered through communications with department heads. Keeps documentation of all trainings provided to help provide accountability for all team members.
  • Develops presentations and management reports as needed.
  • Participates in ongoing planning and strategic meetings with Senior Management as needed/required.
  • Other assigned duties outlined by Senior Management


- Bachelor's degree in Business Administration, Human Resources, or related field

- Minimum of 3 years of experience in organizational development, process improvement, and automation integration

- Strong project management skills with the ability to manage multiple projects simultaneously

- Excellent communication and interpersonal skills

- Ability to work collaboratively with cross-functional teams

- Strong analytical and problem-solving skills

If you are a highly motivated individual with a passion for organizational development and process improvement, we encourage you to apply for this exciting opportunity. We offer a competitive salary, comprehensive benefits package, and a dynamic work environment.


About Providence Anesthesiology Associates

Headquartered in Charlotte, North Carolina, Providence Anesthesiology Associates (PAA) is an independent physician owned practice compromised of over 100 anesthesiologists. Founded in 1991, PAA provides anesthesia and perioperative care at numerous healthcare facilities throughout North and South Carolina, serving more than 200,000 patients annually.

PAA continues to experience impressive growth and success. Our anesthesiologists are among the most elite in their field.
Our physicians are committed to providing the best culture and experience to their employees.

Awarded one of the Top Workplaces in 2021 - 2023, PAA’s core values include commitment, accountability, performance, integrity, transparency, adaptability, and leadership. We do what’s right and don’t compromise.

What’s in it for you?

  • Strong workplace culture. We care about each other as people. We build relationships and connections beyond the time spent on the job. We offer a supportive, highly team-oriented work environment.
  • We provide competitive total rewards including salary, benefits – Day 1, retirement, profit sharing, life insurance, paid time off, holidays, education reimbursement, employee recognition for birthdays and anniversaries, fun team building events, and more.
  • We want you to succeed and our employer to employee relationship is proven to help you reach your goals and the goals of PAA.

What else should you know?

Providence Anesthesiology Associates is an equal opportunity employer and does not tolerate discrimination based on any protected status.PAA participates in E-Verify. E-Verify is an internet-based system that compares the information you provide on the Form I-9 with information from the Social Security Administration and Department of Homeland Security records. PAA Strong!

Job Tags

Holiday work, Full time,

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