Job Description

Full job description

The Manager, Faculty Advisement Services, will lead a team of current and former higher education instructors who serve as subject matter experts for Pearson products. These Faculty Advisors leverage their educational expertise and deep product knowledge to support Pearson’s Customer Success and Sales teams in delivering exceptional service to our higher education clients. This role is pivotal in guiding the Faculty Advisor team to maximize impact and efficiency in supporting faculty members across the U.S.

Reporting to the Vice President of Customer Success – Higher Education, the Manager will oversee the team to ensure high-quality delivery of advisement services, drive the introduction of innovative resources, and continuously improve service offerings to meet the evolving needs of faculty. A key aspect of this role involves developing strong, trusting relationships with team members, understanding their individual performance levels, and tailoring coaching strategies to enhance their professional growth. The Manager will be responsible for consistently coaching, developing, and documenting progress to cultivate middle performers and retain top talent.

This leadership role will require adaptability to the unique learning styles and strengths of each team member, fostering a collaborative and high-performance environment that aligns with Pearson’s business goals.

Responsibilities:

• Work with the VP of Customer Success – Higher Education to develop the strategic plan and set the annual goals for faculty advisement services, ensuring they are in line with Customer Success and Higher Ed go-to-market goals, and will propel us to a strong competitive position in the market.
• Assist in reporting the teams KPI’s with the goal of highlight the team’s success and impact upon Sales Closures and Customer Retention.
• Set benchmarks and clear expectations using key performance indicators (KPIs) with your team, continually adjusting, evaluating information, and reinforcing priorities to meet and exceed goals.
• Maintain a formal feedback process to consolidate the educator feedback learned by the Faculty Advisors into real-world insights. Insights will be shared with Marketing, Sales, Product Development, User Experience, and Customer Success in a formal setting.
• Foster a customer-centric, diverse, equitable, and inclusive culture.
• Lead your team to anticipate and meet the needs of both internal and external customers, and develop, deliver, and continuously improve, high-quality advisement services.
• Responsible for recruiting and bringing in strong talent to the organization.
• Ensure strong training, coaching, and development of your direct reports.
• Make decisions based on data points from multiple sources simultaneously and teach your team to use data to drive behavior within their business.
• Work with our internal Marketing teams to establish a calendar for Customer Training via Webinar.
• Work with Sales Enablement to establish a calendar for Seller Training via Webinar.
• Keep pace with, understand, and appropriately apply higher education teaching methods and principles.
• Lead your team to develop and measure methodologies to support improved and sustained efficiency of instructor onboarding and course implementations of Pearson digital solutions.
• Establish productive and collaborative relationships with leadership across Higher Ed customer success, sales, marketing, sales operations, user experience, and product teams and work together to achieve all revenue and retention goals.
• Ensure compliance of your team with all company policies, procedures, certifications, standards, and ethics.

Qualifications/Requirements:

• Passion for teaching and learning and demonstrate a deep understanding of the higher education space.
• PhD (preferred) or Masters’ degree in Math, Science, or Business.
• 5+ years of teaching experience in a higher education setting.
• 3+ years of management experience and can demonstrate success in building and leading a team in a virtual setting.
• Experience leading a team to meet and/or exceed all goals.
• Demonstrate strong leadership qualities, particularly in the areas of change management, planning, and talent development.
• Confident, credible, and collaborative.
• Communicate effectively and professionally with internal stakeholders including sales and customer success leaders, product leadership, as well as external stakeholders including administrators and faculty at colleges.
• Consistently work to develop and leverage the attributes of executive presence when representing yourself the team, and the organization. You are a role model for team members and stakeholders.
• Digitally savvy and demonstrate an aptitude for learning and implementing new technologies. Preferably, you have experience working directly with Pearson digital course solutions (Pearson MyLab, Mastering, Revel, Pearson+), and with learning management systems.
• Proficient in Microsoft Office products. Experience with Salesforce and ServiceNow preferred.
• Ability to travel up to 10% of the year, as budgets allow, to meet with key customers, attend and/or lead conference sessions, and internal meetings.

Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:

The full-time salary range is between $90k-95k.

This position is eligible to participate in an annual incentive plan, and information on benefits offered is here: Home - Pearson Benefits (pearsonbenefitsus.com)

What to expect from Pearson

Did you know Pearson is one of the 10 most innovative education companies of 2022?

At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.

We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.

Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.

To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.

Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.

Job: SALES

Organization: Higher Education

Schedule: FULL\_TIME

Workplace Type: Remote

Req ID: 17185

\#location

Job Tags

Similar Jobs