The Manager, Faculty Advisement Services, will lead a team of current and former higher education instructors who serve as subject matter experts for Pearson products. These Faculty Advisors leverage their educational expertise and deep product knowledge to support Pearson’s Customer Success and Sales teams in delivering exceptional service to our higher education clients. This role is pivotal in guiding the Faculty Advisor team to maximize impact and efficiency in supporting faculty members across the U.S.
Reporting to the Vice President of Customer Success – Higher Education, the Manager will oversee the team to ensure high-quality delivery of advisement services, drive the introduction of innovative resources, and continuously improve service offerings to meet the evolving needs of faculty. A key aspect of this role involves developing strong, trusting relationships with team members, understanding their individual performance levels, and tailoring coaching strategies to enhance their professional growth. The Manager will be responsible for consistently coaching, developing, and documenting progress to cultivate middle performers and retain top talent.
This leadership role will require adaptability to the unique learning styles and strengths of each team member, fostering a collaborative and high-performance environment that aligns with Pearson’s business goals.
Responsibilities:
Qualifications/Requirements:
Compensation at Pearson is influenced by a wide array of factors including but not limited to skill set, level of experience, and specific location. As required by the California, Colorado, Hawaii, Maryland, New York State, New York City, Washington State, and Washington DC laws, the pay range for this position is as follows:
The full-time salary range is between $90k-95k.
This position is eligible to participate in an annual incentive plan, and information on benefits offered is here: Home - Pearson Benefits (pearsonbenefitsus.com)
What to expect from Pearson
Did you know Pearson is one of the 10 most innovative education companies of 2022?
At Pearson, we add life to a lifetime of learning so everyone can realize the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. We are on a journey to be 100 percent digital to meet the changing needs of the global population by developing a new strategy with ambitious targets. To deliver on our strategic vision, we have five business divisions that are the foundation for the long-term growth of the company: Assessment & Qualifications, Virtual Learning, English Language Learning, Workforce Skills and Higher Education. Alongside these, we have our corporate divisions: Digital & Technology, Finance, Global Corporate Marketing & Communications, Human Resources, Legal, Strategy and Direct to Consumer. Learn more at We are Pearson.
We value the power of an inclusive culture and also a strong sense of belonging. We promote a culture where differences are embraced, opportunities are accessible, consideration and respect are the norm and all individuals are supported in reaching their full potential. Through our talent, we believe that diversity, equity and inclusion make us a more innovative and vibrant place to work. People are at the center, and we are committed to building a workplace where talent can learn, grow and thrive.
Pearson is an Affirmative Action and Equal Opportunity Employer and a member of E-Verify. We want a team that represents a variety of backgrounds, perspectives and skills. The more inclusive we are, the better our work will be. All employment decisions are based on qualifications, merit and business need. All qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We strive for a workforce that reflects the diversity of our communities.
To learn more about Pearson’s commitment to a diverse and inclusive workforce, navigate to: Diversity, Equity & Inclusion at Pearson.
If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing TalentExperienceGlobalTeam@grp.pearson.com.
Note that the information you provide will stay confidential and will be stored securely. It will not be seen by those involved in making decisions as part of the recruitment process.
Job: SALES
Organization: Higher Education
Schedule: FULL\_TIME
Workplace Type: Remote
Req ID: 17185
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