IT Technical support/ Help desk Job at Idexcel, Plano, TX

NmJadU85czJhMkRTNUp6Tll2V3dRMVlSRVE9PQ==
  • Idexcel
  • Plano, TX

Job Description

Job Description

IT Help Desk Technician (Onsite – Plano, TX)

📍 Location: Plano, TX

🕒 Schedule: Monday–Friday | 8:30 AM – 5:30 PM

💼 Contract: 1 Year + Extension

About the Role

We are seeking a skilled and customer-focused IT Help Desk Technician to provide fast, accurate technical support to our internal users. In this role, you will troubleshoot hardware and software issues, support daily IT operations, and help ensure a smooth technology experience for all employees.

If you enjoy problem-solving, have strong communication skills, and excel in a customer-facing support environment, we’d love to hear from you.

What You’ll Do

  • Serve as the first point of contact for technical assistance via phone and email
  • Perform remote troubleshooting using diagnostic questions and tools
  • Walk users through step-by-step solutions
  • Escalate unresolved issues to higher-level support teams
  • Install, configure, and repair laptops, desktops, and printers
  • Support Microsoft Office Suite, SAP GUI , antivirus tools, and basic network functions
  • Maintain accurate logs of issues, resolutions, and follow-ups
  • Provide feedback and suggestions to internal teams for continuous improvement
  • Identify, recommend, and help implement process improvements

What We’re Looking For

  • 1–4 years of experience in Help Desk, IT Support, Desktop Support , or a related field
  • Strong working knowledge of PCs, laptops, printers, LAN, and cabling
  • Ability to diagnose and resolve basic hardware and software issues
  • Experience with security tools such as NASCA, ESCORT, Antivirus
  • Computer skills must include: Microsoft Office Suite, SAP GUI
  • Solid understanding of computer systems & mobile devices
  • Excellent communication and customer-service skills
  • Cool-tempered, patient, and able to handle difficult situations professionally
  • A+ Certification preferred
  • BSc/BA in IT, Computer Science, or related field (or equivalent experience)

Why Join Us?

You’ll play a key role in ensuring our users receive the best technical support possible, helping maintain a positive, reliable IT environment that keeps the business running smoothly. This is a great opportunity to grow your skills, gain hands-on experience, and build a strong foundation in IT support.

Job Tags

Contract work, Work at office, Remote work, Monday to Friday,

Similar Jobs

Go Spindle

Substitute Paraprofessional Everett, WA Job at Go Spindle

 ...and support during classroom, recess, transitions, and other school settings. Work with students who require additional...  ...and student support. Qualifications / Desired Experience: High school diploma or equivalent; associate degree or coursework in education preferred... 

Defense Logistics Agency

Public Affairs Specialist Job at Defense Logistics Agency

Telework Eligible Yes Major Duties Researches, coordinates, writes, and disseminates accurate written materials such as articles, fact sheets, and speeches for print, video and on-line formats to support external communication initiatives. Develops communication...

Aradi Properties

Car Wash Manager Job at Aradi Properties

Job Summary:The Car Wash Manager at Wash Masters is responsible for the daily operation of the car wash located in Arlington, TX. The Manager will oversee the staff, ensure operations run smoothly and efficiently, monitor quality control, and improve the customer experience... 

Upson Company

COMMERCIAL ROOFER Job at Upson Company

Upson Company, a leader in commercial roofing, seeks an experienced Commercial Roofer to join our dedicated team. This role involves working on various roofing projects, utilizing state-of-the-art materials and techniques to provide top-notch roofing solutions that meet... 

ITG Communications, LLC

Utility Locator Job at ITG Communications, LLC

 ...Job Description ITG Communications is hiring an Underground Locator in Lehigh Acres, FL. The Utility Locator is responsible for identifying and marking underground utilities to ensure safe excavation and construction activities. This role uses locating equipment,...