Job Description

Join to apply for the IT Helpdesk Technician - I (52155) role at Performance Home Medical

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Performance Home Medical , established in 1995, is dedicated to enhancing lives through trusted respiratory and sleep therapy solutions. Our concierge-level care ensures every patient receives the support needed to breathe and sleep with comfort and confidence.

As our organization continues to expand, were excited to welcome a dedicated IT Helpdesk Technician to join our on?site team in Kent, Washington , contributing to our mission of providing reliable and efficient technical support.

The Helpdesk Technician plays a key role in providing technical support and ensuring the reliability of IT systems across the organization. This position is responsible for diagnosing and resolving moderately complex hardware, software, and network issues, assisting with system administration tasks, and maintaining smooth day?to?day technology operations to support business continuity and employee productivity.

Key Responsibilities

• Respond to and resolve support tickets.
• Troubleshoot and repair desktop, laptop, printer, and mobile device issues.
• Diagnose and resolve software, operating system, and network connectivity problems.
• Support and administer Active Directory / Azure / Entra accounts, group memberships, and password resets.
• Configure and deploy workstations, peripherals, and user profiles.
• Install and update software applications, patches, and drivers.
• Assist with network troubleshooting (LAN/WAN, VPN, Wi?Fi).
• Provide support for Microsoft 365, Exchange, and Teams environments.
• Escalate unresolved or complex issues to system administrators, providing detailed documentation.
• Maintain accurate records in the ticketing system (Service Desk Plus).
• Contribute to the development of knowledge base articles and standard operating procedures (SOPs).
• Collaborate with other IT staff to support system upgrades, rollouts, and migrations.

Required Education and Experience

• Education: Associates or Bachelors degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Experience: 2?5 years of IT support or helpdesk experience, preferably in a Windows / Office 365 environment.

Technical Skills

• Proficiency with Windows and macOS operating systems.
• Experience managing Active Directory, Microsoft 365, and Exchange Online, Intune.
• Understanding of network fundamentals (TCP/IP, DNS, DHCP, VPN).
• Familiarity with remote support tools (RDP, Screen Connect, etc.).
• Familiar with GPO and Policies.
• Experience using ticketing systems and RMM tools.
• Knowledge of endpoint security (antivirus, encryption, MFA).

Soft Skills

• Strong troubleshooting and problem?solving skills.
• Excellent customer service abilities.
• Ability to collaborate across IT functions.
• Organized and able to prioritize tasks effectively.
• Willingness to learn and grow toward higher?level technical roles.

Essential Skills

• Adaptability accepts and applies feedback, adapts to changes in the work environment, manages competing demands, and prioritizes responsibilities.
• Professionalism arrives prepared and on time, keeps absences within guidelines, schedules time off in advance, maintains commitments, completes tasks within required guidelines, displays a positive outlook, works actively to resolve conflicts.
• Commitment to Quality competent in required job skills, displays understanding of the impact of actions, actively learns and applies new skills, seeks training and development opportunities, improves performance.
• Teamwork balances team and individual responsibilities, contributes to building a positive team spirit, puts team success above own interests.
• Communication good listening and comprehension, expresses ideas clearly in verbal and written form, keeps others informed, uses appropriate communication methods, presents data effectively.
• Organizational Development achieves key performance indicator goals, builds rapport and trust, initiates new contacts, maintains records, presents solutions that meet client and stakeholder objectives.
• Leadership Management delegates work assignments, gives authority to work independently, matches responsibility to the right person, recognizes results, manages change effectively.

Education/Experience

Bachelors degree in a related field, and/or 3?5 years of related experience.

Language Ability

Read, analyze, and interpret complex documents; respond effectively to sensitive inquiries; write speeches and articles using innovative techniques; make persuasive presentations on complex topics to management, public groups, and/or boards of directors.

Mathematical Ability

Comprehend and apply principles of advanced calculus, algebra, and advanced statistical theory.

Reasoning Ability

Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Expert in Microsoft Office (Word, PowerPoint, Outlook, Chrome, Internet Explorer, SharePoint); expertise in the implementation and optimization of Learning Management Platforms.

Certificates and Licenses

N/A

Travel Requirements

Traveling as needed within region/territory. Have reliable means of transportation; meet requirements of the Motor Vehicle policy.

Work Environment

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually unpredictable.

Physical Demands

While performing the duties of this job, the employee regularly sits, uses hands to type, handle, or feel; frequently stands and walks; occasionally reaches with hands and arms; climbs or balances and stoops, kneels, crouches, or crawls; frequently lifts and/or moves up to 10 pounds and occasionally up to 30 pounds.

The above job description is not intended to be an all?inclusive list of duties and standards of the position and can be modified as needed. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

Seniority Level

Mid?Senior level

Employment Type

Full?time

Job Function

Information Technology

Industries

Hospitals and Health Care

Job Tags

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