IT Desktop Support/Helpdesk Technician (Only USC/GCH) Job at Cube Hub Inc., Waterloo, IA

Nkwxbk90MDNiRzdYNVozT2F2dTBRRjhVSGc9PQ==
  • Cube Hub Inc.
  • Waterloo, IA

Job Description

Job Description

Additional Information

  • Onsite position (no relocation assistance).
  • Weekend on-call rotation required.
  • Overtime (OT) may be possible.
  • Metatarsal safety shoes required on Day 1.
  • May involve travel between Waterloo area locations .

Job Summary

Provide onsite deskside Tier 2 IT support to the Waterloo, IA location, ensuring smooth operation of end-user devices and resolving technical incidents in a timely manner.

Key Responsibilities

  • Perform and monitor standard IT processes and operations such as:
  • Imaging computers.
  • Replacing printer toner and parts.
  • Disposing of outdated IT assets.
  • Resolving trouble tickets from ServiceNow queues.
  • Document and distribute information, including:
  • Updating assets in Asset Center.
  • Following knowledge base (KB) articles and unit-specific procedures.
  • Maintain accurate logs, reports, and records:
  • Contact lists, process logs, incident reports, customer updates, inventory, and maintenance records.
  • Recognize and resolve problems within established procedures.
  • Report issues that fall outside documented solutions.
  • Support routine maintenance and inventory management of IT equipment and supplies.
  • Apply technical knowledge to troubleshoot basic end-user issues (hardware, software, and network).

Required Skills & Knowledge

  • Basic understanding of computing and networking fundamentals .
  • Proficiency in Microsoft Office , intranet, and internet applications.
  • Awareness of computer security policies and general cybersecurity principles.
  • Strong communication and documentation skills.

Preferred Qualifications

  • 1+ year of IT support experience , but recent graduates with strong fundamentals are encouraged to apply.

Education

  • Degree in Information Technology or related field — or equivalent relevant experience.
  • High School Diploma or equivalent required.

Job Tags

Work at office, Relocation, Weekend work,

Similar Jobs

Dell

Electrical Principal Engineer (I8) Job at Dell

**Electrical Principal Engineer**Our Electrical Engineering team puts the spark into the full hardware development lifecycle, from concept...  .... It takes experts in system architecture definition, design, analysis, prototyping, sourcing & the debugging and validation... 

Pocketbook Agency

Junior Personal Assistant to Entrepreneur Job at Pocketbook Agency

 ...Job Description A Beverly Hills based entrepreneur is seeking a proactive and highly organized Junior Personal Assistant to support a wide range of day-to-day personal and household needs. This is a hands-on role for someone who thrives in a fast-paced environment,... 

Javier Zelaya MD PC

Dermatology Nurse Practitioner Job at Javier Zelaya MD PC

 ...We a Full-time Dermatology Nurse Practitioner for our Brooklyn, NY office (20 min away from Manhattan) Responsibilities include: *Examining, diagnosing, and treating patients with a variety of skin conditions, ranging from acute to chronic and benign to malignant.... 

Legence

Lighting Designer - P2S Job at Legence

 ...000k (dependent on experience) Level: Mid to Senior Job Summary We are seeking a creative and technically proficient Lighting Designer to join our team. This role involves contributing to architectural lighting design projects across high end residential, healthcare... 

Ruvixx

Web & Graphic Designer Job at Ruvixx

We'reHiring!SeniorWeb&GraphicDesigner(TeamLead) Areyouacreativeleaderwholovesturningideasintovisuallystunningdigitalexperiences?RuvixxislookingforaWeb&GraphicDesigner withleadershipexperiencetojoinourremoteteam.Youwill...