Job Description

Job Description

Job Description

The Housekeeping Manager is responsible for ensuring efficient operations of the Housekeeping & Laundry Departments in accordance with Ithaka Hospitality standards as well as lead the entire housekeeping & laundry departments including rooms, back/front of house public areas and laundry.

• Responsible for all aspects of housekeeping operations including but not limited to scheduling, training, hiring. Conducting pre-shift huddles and monthly departmental meetings.
• Monitor performance to ensure that the staff adhere to our high standards of cleanliness and guest satisfaction.
• Ensure that team members follow all hotel policy and procedures.
• Approach all encounters with guests and fellow associates with a hospitable and service-oriented manner.
• Responsible for increasing guest satisfaction and room cleanliness scores.
• Maintain high guest satisfaction and room cleanliness scores.
• Reply to guest surveys, address defects and recover guest loyalty.
• Oversee and monitor housekeeping budget, inventory, payroll and labor cost.
• Monitor and direct all housekeeping and laundry supervisors.
• Establish and maintain a key control system for housekeepers.
• Conduct 30/60/90 day and annual associate performance appraisals.
• Participate in MOD coverage as needed.
• Perform monthly walk through with Hotel Manager, Dir. Of Rooms and Engineering.
• Execute emergency procedures in accordance with hotel standards.

Qualifications

Bachelor's Degree or equivalent.

Thorough knowledge of and experience in hotel and housekeeping operations.

Effective management, leadership, organizational and communication skills.

Ability to work flexible hours including weekends and holidays.

Strong problem-solving skills.

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