Job Description

Job Description

Job Description

Salary: $17-$21

Health Coach - Remote Position

Success Description 

Role Summary: To provide the best motivation and health coaching to our patients through consistent, appropriate, timely, effective, and proactive communication. And to help our clients succeed by driving better clinical outcomes and engagement through their patients. As a Care Manager, your role involves comprehensive patient engagement and activation. You will provide motivational interviewing to encourage patients to make positive health changes and support them in creating SMART goals (Specific, Measurable, Achievable, Relevant, Time-bound) for their health. Ensuring adequate follow-up, you will maintain patient progress and adherence to care plans, assist patients in accessing resources to support their health needs, and close HEDIS and care gaps, ultimately ensuring positive health outcomes.  

Daily Key Performance Indicators (KPIs):  

- Total Outbound Calls:  

• Objective: Make at least 60 phone calls per day to give all of the patients in my panel an opportunity to connect. 

• Outcome: Ensure every patient has the opportunity to connect, thereby increasing overall patient engagement. 

• Core Values: Demonstrate "fire in the belly" by striving to exceed call targets, reflecting drive and dedication.
• - Total Expected Connections:  

• Objective: Connect with at least 18 patients per day to provide care management and health coaching. 

• Outcome: Ensure effective care management and health coaching, leading to better patient outcomes and higher satisfaction. 

• Core Values: Adopt a "partnership mindset" by building strong, trust-based relationships with patients.
•  -Quality Assurance Score:  

• Objective: Maintain a quality assurance score of 90% or above. 

• Outcome: Ensure high standards of care and communication are consistently met. 

• Core Values: Apply a "problem-solving mindset" to continuously improve the quality of interactions and patient care. 
• -Patient Stories:  

• Objective: Obtain 2 patient stories per month. 

• Outcome: Highlight success stories and best practices to inspire and motivate both patients and the care team. 

• Core Values: Show a " coaching/motivating mindset" by celebrating patient achievements and sharing their stories to encourage positive change.
• - Patient Satisfaction Surveys:  

• Objective: Ensure each assigned patient completes a patient satisfaction survey annually. 

• Outcome: Gather valuable feedback to improve services and patient experiences. 

• Core Values: Embrace a "partnership mindset" by valuing patient feedback and using it to enhance care quality. 

Outcomes:  

• Ensure every patient can connect, thereby increasing overall patient engagement. 

• Ensure effective care management and health coaching, leading to better patient outcomes and higher satisfaction. 

• Improve patient engagement and satisfaction through tailored communication strategies. 

• Enhance care management effectiveness through a team effort, leading to comprehensive and holistic patient care. 

• Boost patient morale and encourage positive behavioral change, reinforcing the patient's commitment to their health goals. 

• Achieve improvements in clinical quality metrics and increase office visits, reflecting enhanced patient health and proactive management. 

Role-Based Competencies:  

• Attributes: Head-down activity-based attitude, effective communication via phone, a high degree of organization, a customer service and coaching mentality, a proactive/problem-solving mentality, a high degree of empathy, and excellent computer literacy. 

• Values: Fire in the belly, drive, partnership mindset, problem-solving mindset, and coaching/motivating mindset. 

Skills & Qualifications

• Medical Assistant Certificate

• 2 years+ Medical Assistant experience

• Bilingual (Fluent in English and Spanish)

• Experience working with EHRs/EMRs

• Excellent documentation and verbal communication skills

• Ability to build rapport with patients

• Compassionate and caring demeanor

• Intermediate to advanced computer skills with the ability to navigate multiple systems

• Reliable internet connection

• Strong knowledge and background of chronic conditions

Vigilance Health Core Values:

We Have Fire: Ambitious, hungry to achieve, and we welcome challenges 

We Have Drive: Perseverance, enthusiastic, competitive, and vigilant 

We Are Partners: Teamwork, selfless, we take ownership, and provide services to others 

We Build Solutions: Doer, result oriented, and creative 

We Are Coaches: Encouraging, outgoing and motivated 

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