Job Description

Job Description

Job Description

Roles and Responsibilities:

The purpose of this memo is to identify the roles and responsibilities of Gator Transport Group's Dispatcher and to give current or future employees a clear understanding of day-to-day roles and responsibilities.

Role:

A Dispatcher plays a very integral role within the day-to-day operations of Gator Transport Group. The Dispatcher is the pulse between customers and drivers. Therefore, a dispatcher must be very attentive to detail and instructions daily. This position requires much forward thinking and planning. This allows Gator Transport Group to provide the best customer service and become more efficient internally, and externally for our customers.

Responsibilities: The following responsibilities are undertaken by the Dispatcher daily:

• Enter all calls into towbook and assign a driver
• Create new customer accounts in towbook
• Ensure all loads are at permitted/legal weights and dimensions for equipment
• Communicate with customers about delays, issues, and/or hold ups
• Negotiate rates with customers via email or text correspondence
• Communicate with drivers and pass perinate information pertaining to their dispatch ex. equipment numbers, time, address, and equipment to bring
• Answer incoming calls/texts on the Dispatch line expeditiously during and after business hours
• Communicate with Management about dispatch, equipment, and/or rate issues
• Any issues with company equipment need to be relayed to Maintenance Manager and Management team (GM/OPS Manager). Adhere to the weekly maintenance schedule.
• Call current customers when trucks do not have work for that day. Send a text when 1 or more trucks do not have work for the following day. (Text to GM/OPS Manager)
• Notify GM/OPS Manager when a driver calls out and record in outlook Calander
• Pass all vacation/ time off request to GM.
• Responsible for making sure all drivers are following HOS law; Notify OPS Manger with any issues
• Responsible for making sure all drivers are on-site on time and leave the yard on time in the mornings.
• Arrange any escorts, permits, and subhaulers need each day

Qualifications:

• High school diploma or GED.
• Bachelor's or associate degree in transportation or logistics would be advantageous.
• 2-3 years of experience as a truck dispatcher in the construction industry
• Extensive experience in customer services, as well as generating freight bills and invoices
• Experience with Transportation Management Software, such as Samsara and Towbook
• Proficiency in office software, including Microsoft Word, Excel, and Outlook
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations
• Excellent organizational, communication, and time management skills

Physical Demands/Work Environment:

• Required to sit or stand for extended periods of time
• Frequently will reach, climb, stoop, kneel, crouch, or crawl.
• Regularly will lift 10 pounds; Frequently will lift up to 25 pounds; Occasionally will lift up to 50 pounds.
• Monday-Friday with the occasional coordination of trucks on Saturday (work from home).
• Start time 6am-4pm

Gator Transport Group is a:

• Drug-Free Workplace
• Equal Opportunity Employer
• Homeland Security- E-Verify Company

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