Job Description

**Delivery Manager**

CAROUSEL_PARAGRAPH

* Chicago, Illinois

* 2807823

** Share Job**

**Delivery Management**

- *Ensure seamless delivery of projects in an account*

- Interact with presales team during RFP stage/ inception of theproject to ensure right solution is proposed to the customer

- Drive and deploy account/ project delivery structure by evaluatingthe budget, costs, risks and staffing requirement- Regularly audit quality (QA) status of delivery and engage QA teamto ensure adherence to Quality Assurance standards and processes

- Minimize process exceptions and deviations (schedule, cost) from theactual project plan

- Maintain Program and Project structure in Confluence & SAP inline with prevailing business requirements and norms

- Review MIS and reports to monitor and track overall project/ accountdelivery management, diving deep into problem accounts/projects withrelevant PgMs, PMs

- Conduct periodic reviews with the team (PgMs, PMs) on operational,quality and fulfillment parameters and new idea generation & itsimplementation on existing projects

- *Support pre-sales team to create and propose relevant solutionsto the customer requirements/ request for proposals for a project in anaccount*

- *Support sales team with acquisition and traction of new deals byunderstanding the customer needs thereby ensuring higher conversion rate*

- *Gather information from PgMs, PMs and sales to identifyopportunities for deployment of new technology, growth solutions andservices in the accounts by bringing SL practices/ other capabilitiesfor client solutioning*

- *Monitor and Track accounting activities to ensure timely billingconsolidation, invoicing and reconciliation activities to ensure cleanand orderly book-keeping*

*Drive and deploy Knowledge Management across the accounts*

- Contribute in internal knowledge sharing initiatives at Wipro bydriving internal training sessions, best practices, learnings, valueadds and BVMs and deploys best practices in various projects within ownaccount

- Deploy the Wipros knowledge management portal across theaccount and monitor & track trainings*Demand forecasting in line with business requirements*

- Spearhead quarterly demand forecasting and resource planning alignedto requirements of the account/ projects

- Create and deploy a workplan to fulfil the required demand from allthe talent channels including external (lateral, contractors etc) hiringin coordination with WMG/ CWMG and Talent Acquisition team*Drive 100% compliance on trainings and upskilling requirements*

- Prioritize and identify essential and upcoming technical skillsrequired across programs/ projects to facilitate and drive right supplychain

- Identify and deploy multi-skilling upgradation model along withworkforce transformation team***Stakeholder Type***

***Stakeholder Identification***

***Purpose of Interaction***

***Functional Competencies/ Skill***

+ Domain/Industry Knowledge Awareness and knowledge of broadeconomic, demographic, technological and global trends in the ITindustry ***Competent***

+ Systems Thinking Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - ***Competent***

+ Leveraging Technology Knowledge of current and upcomingtechnology (automation, tools and systems) to build efficiencies andeffectiveness in own function/ Client organization ***Expert***

+ Program Management Execute projects with end-outcome andprocess focus, along with understanding of delivery processes and itsgovernance ***Competent***

+ Solution Focus Apply design thinking to bring about new andnovel solutions or changes in processes, products or the way business isconducted - ***Expert******Foundation***

Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with minimal support and guidance.

***Behavioral Competencies***

+ Client centricity

+ Problem solving and decision making

+ Execution excellence and passion for results

+ Change agility

+ Passion for results

+ Nurturing people

+ Executive presence

+ Collaborative working1.

Delivery Management Client satisfaction

PCSAT and ACSAT score, Brand score, no. of customer references, SDR/QBR %, Pulse % satisfied (top 2 box), Zero surprise delivery escalationfrom the customer

2.

Delivery Management operational efficiency

Contractual adherence %, Quality index, Utilization %, cost ofdelivery target, overdue indent, 100% SLA compliance, PEI % target, 100%usage of click to bill, % SAP loss for T&M projects

3.

Delivery Management Financials

Revenue target achievement, Operating margin %, leakage from OB torevenue, revenue per employee, CR realization target, process exceptionsto be minimized, bench cost % of total cost, underrun % target for FPPprojects, effort saving through NG-1, NG-2 initiatives

5.

Capability Building

% attrition, critical talent attrition%, % trained on new age skills,% of team trained in necessary behavioural skills, diversity ratio, %localization targets by market, billable rookie ratio, rookie/NJNBassimilation TATs, offshore mix

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