Job Description
Customer Service Representative
Bema Incorporated, a recognized leader in the flexible packaging industry, is looking for an experienced Customer Service Representative with a proven track record in supporting a fast-paced organization. Bema encourages innovation from its associates, employs the latest technology and has aggressive expansion plans.
Responsibilities include, but not limited to :
• Respond to inbound calls and emails from customers looking to place orders
• Work with warehouse and pre-press personnel for order accuracy and timely shipment
• Manage backorder/out of stock items
• Issue credits
• Track orders and packaging slips
• Follow up on order status with customer
• Prepare bill of ladings, warehouse shipment labels and billings each day
• Work with transportation companies to provide customer pickup and delivery dates
• Handle customer inquiries/complaints in a diplomatic, efficient, and knowledgeable manner
• Assist with miscellaneous projects, mailing, faxes, etc. as needed
• Participating member of the AIB Mock Recall team
Education and Experience:
• MUST have at least 2 years of customer service experience in a manufacturing environment
• Experience using and ERP system such as SAP, Oracle, or MS Dynamics NAV - A PLUS
• MUST be proficient in Microsoft Word, Excel, and Outlook
• MUST have excellent communication skills and phone skills
• MUST be highly organized
• Experience processing digitally printed label, cartons or flexible packaging - A PLUS
• Direct experience supporting customers that purchase pouches, laminated films and extruded films - A PLUS
Required Qualifications:
• Able to take initiative and identify areas to streamline processes and implement improvements
• Mathematical skills are necessary for validation of estimates and billing
• Self-starter, ability to work independently
• Able to work well, have a strict attention to detail and be able to work accurately under pressure
• Ability to multi-task successfully
• Strong problem-solving talents
• Helps ensure all procedures for the company and the American Institute of Baking (AIB) are followed.
Starting salary is estimated at $50,000/yr. and is based on, among other things, a candidate’s experience, and qualifications. Bema offers a competitive compensation package including salary, bonus plan, 401K and comprehensive health and life insurance options.
Equal Opportunity Employer
Candidates may be pre-screened with a phone interview and employment is subject to drug and background testing.
Industry
RESUMES WITHOUT SALARY REQUIREMENTS WILL NOT BE CONSIDERED!!!
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