Job Description
Friendly House Seeks a Chief Program Officer
About Us
Founded in 1920, Friendly House's mission is to provide for the "Educational, social and family betterment of the residents of the City of Worcester.' Begun as a small three-room Settlement House, it continues to respond immediately to the needs of community residents, providing a safety net in their lives. The Settlement House, an approach to social reform with roots in the late 19th century and the Progressive Movement, was a method for serving immigrants and the poor in urban areas by living among them and serving them directly. This philosophy remains the core of Friendly House's programming approach and culture.
Friendly House today has eight locations across Worcester where it provides a multitude of services for the entire family, nuclear and extended, to meet the need for immediate crisis stabilization, food, housing, and other social services. Youth programs include after-school, teen, basketball, and summer day camp. State and federal funding support housing for over 100 homeless families at a time, including emergency shelter, transitional, and permanent supportive housing. Lunch meals and snacks are prepared for children and for many other youth serving agencies in the community.
Position Overview
The Chief Program Officer (CPO) is a senior leadership and management position with important internal and external facing responsibilities. She/He/They will serve as a critical thinking partner to the Executive Director (ED) in shaping the vision, strategic direction, and the organization's priority activities and programming.
The CPO oversees the management of all program activities of the organization, ensuring that our programs operate at a high level of responsiveness, quality, and efficiency. The CPO will help develop and oversee program and organizational evaluations to measure results and ensure fidelity. She/He/They will support the ED by researching and gathering information across the organization and with external stakeholders and provide feedback to ensure that the ED has the information needed to respond to inquiries quickly and make sound decisions.
CPO Responsibilities:
Leadership and ManagementFinancial and Contract Management:
Desired Candidate Qualifications
Program experience:
Management experience:
Financial and development acumen:
Leadership attributes:
Desired Credentials and Other Qualifications
Position Specifics
Application Process
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
Candidates must include a resume and a cover letter, both in PDF format, which describe how qualifications and experience match this position and the mission of Friendly House. Applications will be accepted until the position is filled. Upload required documents to:
This executive search is being conducted by Nancy Jackson, Eos Transition Partners consultant. All submissions will be acknowledged and are confidential, and any questions can be submitted to Nancy at: njackson@eostransitions.com.
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