Job Description

About the Role

We are seeking an exceptional leader to serve as the direct support to and extension of the Chief Operating Officer (COO), helping to drive operational excellence across the organization. This role requires a strategic thinker who can both execute the COO's vision and serve as a trusted advisor, stepping in to represent the COO when necessary. The ideal candidate will combine strategic vision with hands-on operational expertise to drive business performance, efficiency, and growth while maintaining commitment to innovation and customer satisfaction. The Chief of Staff reports to the Chief Operating Officer and plays a pivotal role in shaping and executing the company's operational strategy.

Key Responsibilities :

Strategic Leadership

• Partner with the COO to develop and implement operational strategies that drive efficiency, quality, and organizational growth
• Develop and implement operational strategies aligned with the company's long-term vision
• Identify and capitalize on opportunities for operational improvement and innovation
• Provide thought leadership on emerging operational trends and best practices

Operational Excellence

• Oversee daily operations across all departments, ensuring efficiency and effectiveness
• Lead cross-functional initiatives and special projects to improve operational systems, processes, and policies
• Translate strategic objectives into actionable operational plans
• Establish operational KPIs and performance standards across the organization
• Lead continuous improvement initiatives to optimize productivity and quality
• Manage operational risk and ensure compliance with regulatory requirements

Team Leadership

• Foster a culture of accountability, innovation, and operational excellence
• Champion our company culture and values throughout the organization

Cross-Functional Collaboration

• Partner with executives across the organization to align operational capabilities with business needs
• Build and maintain relationships with key stakeholders, including department heads, vendors, and clients
• Lead cross-functional initiatives to improve organizational effectiveness

Qualifications

• Bachelor's degree in Business, Supply Chain Management, Operations Management, or related field; MBA or advanced degree preferred
• 10+ years of progressive experience in operations management, with at least 5 years in senior leadership
• Demonstrated success in scaling operations in a high-growth environment
• Experience in financial services or fintech strongly preferred

Technical Skills Required:

• Strong understanding of financial technologies, payment systems, and digital banking platforms
• Experience with operational and financial data analytics
• Proficiency with enterprise resource planning (ERP) systems
• Knowledge of regulatory frameworks in financial services
• Understanding of IT infrastructure and security protocols
• Experience with project management methodologies and tools
• Familiarity with process automation technologies
• Working knowledge of risk management frameworks
• Experience with process improvement methodologies (Six Sigma, Lean)
• Proficiency with data analysis and operational management tools

Soft Skills Required:

• Exceptional leadership and team-building abilities
• Strategic thinking with execution capabilities
• Problem-solving skills and decision-making confidence
• Excellent communication across all organizational levels
• Change management expertise
• Adaptability and resilience in fast-paced environments
• Collaborative approach to cross-functional initiatives
• Emotional intelligence and interpersonal awareness
• Ability to work under pressure and adapt to changing priorities

Success Metrics

• Operational efficiency improvements within first 6 months
• Successful implementation of strategic initiatives
• Cross-departmental collaboration effectiveness
• Developing KPI’s for all Operational Functions

Competencies

• Strategic thinking and planning
• Leadership and team development
• Operational excellence and process optimization
• Financial acumen
• Change management
• Exceptional time management and organization
• Strong attention to detail
• Discretion in handling confidential information
• Ability to influence and collaborate at all levels of the organization

What you’ll get:

• We offer a competitive compensation package, inclusive benefits, and the opportunity to shape the future of financial technology alongside an innovative team
• Direct influence on the course of the business and day-to-day operations
• Competitive salary and benefits including bonus plan, medical and dental insurance, 401k match, and more.
• Unlimited paid time off (PTO)

Compensation: $125,000 and above, with flexibility based on qualifications and experience. We prioritize finding the right cultural and professional fit for our growing team.

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