**Assurant is always looking for qualified candidates to fill current or future openings.**
Even with the pandemic, Assurant is continuing to interview & hire! We are taking extra measures to keep everyone safe through the pandemic. We are conducing virtual interviews and allowing our new hires to complete training from home. Once it is safe for employees to return to the workplace this job will be conducted in the Assurant office.
**If you have prior call center experience, this would be a work from home role.**
The Customer Care Specialist is a key position within our growing Flood Solutions Team! As a Customer Service Professional, you will be the voice of our organization and of our clients. But, more than that, youll also be a voice of compassion and care. Acting as the customers primary point of contact, youll listen, solve problems, answer questions and work with them to find a resolution.
**Why You Should Consider This Role**
* You love helping and connecting with people
* Youre a problem solver who likes to think on your feet and you enjoy challenges
* You thrive in a fast paced and changing environment
* You enjoy being on the phone and are passionate about customer service
**What You Will Enjoy**
* The variety of work - every day and every customers situation is unique
* Being part of a high performing, collaborative and supportive team
* The opportunity to demonstrate your exceptional problem-solving abilities
* Medical benefits begin on your first day
* Competitive compensation and paid time off
* Incentive program where you can earn up to $4,800/year.
* Career advancement opportunities
**What You Will Be Doing**
* Providing superior service to our customers by listening, analyzing problems, and resolving issues
* Learning & utilizing systems used for tracking and gather information
* Research client questions, assist with processing basic quotes and accurately interpret and communicate policies
* We are an environment that fosters growth and enables you to learn new aspects about our business, systems, policies and most importantly how to effectively engage and resolve customer challenges
* We are looking for a dynamic associate that can work various schedules within our hours of operations. **Customer Care hours are between 6:00am to 6:00pm MST (8:00am to 8:00pm EST) Monday through Friday.**
**What We Need You To Have (Qualifications)**
* Minimum high school diploma or GED
* **Must be fluent (written and verbal) in both English and Spanish**
* **At least 2 years of call center experience**
* Excellent communication and listening skills
* Strong attention to detail and problem-solving skills
* Ability to adapt to change and work well in a fast-paced environment
* Ability to multi-task using technology while handling calls
* Learning agility focused
* Relentless drive to provide exceptional customer service
* Ability to work a flexible schedule including weekends
* Ability to work in a remotely in your home office. You will be required to have internet services with a minimum internet speed of 15 Mbps on the download side and a minimum of 3 Mbps on the upload side. You can test your internet speed at or by contacting your service provider.
**Experience We Prefer You Have**
* At least 3 years of call center environment experience
* Previous experience using Microsoft Office
* Basic understanding of FEMA Flood Programs or knowledge of the insurance industry
Our Scottsdale office is located at: 8655 East Via De Ventura Scottsdale, AZ 85258.
Tell us about a day in the life of your role % buffered00:00 00:00 **Transcript**My name is Carlene Tillman. I'm a senior customer service representative in the Georgia office. My journey started here at Assurant 15 years ago as a temporary employee and since then, I've worn several hats, including a leadership role. A day in the life for me here at Assurant is going the extra mile, making sure I assist my customers, the insurance agents, as well as my colleagues to the fullest and the best of my ability. Loving what I do is doing what I love and that's taking pride in my work, my personal growth, as well as helping and assisting daily. I am definitely looking for several more years of service here at Assurant.
Video length 0:50 My name is Carlene Tillman. I'm a senior customer service representative in the Georgia office. My journey started here at Assurant 15 years ago as a temporary employee and since then, I've worn several hats, including a leadership role. A day in the life for me here at Assurant is going the extra mile, making sure I assist my customers, the insurance agents, as well as my colleagues to the fullest and the best of my ability. Loving what I do is doing what I love and that's taking pride in my work, my personal growth, as well as helping and assisting daily. I am definitely looking for several more years of service here at Assurant. Carlene Sr Customer Care Specialist **Join our talent community**
Get discovered. Introduce yourself, and we'll get in touch if there's a role that seems like a good match.
As a Freelance Produce Writer for Specialty Produce, you will be responsible for creating engaging, informative, and accurate content centered around various aspects of the agricultural industry, specifically focusing on produce. Your primary goal will be to create articles...
...Job Description University Job Title Clinical Research Nurse 2 Bargaining Unit None - Not included in the union (Yale Union Group) Time Type Full time Duration Type Regular Compensation Grade Clinical & Research Compensation Grade Profile...
...take the assessment, we won't be able to process your application. Job Description Compose.ly is looking for awesome freelance writers interested in producing SEO content related to Manufacturing . An ideal candidate will craft various content types blog posts...
...POSITION: HSU Workstudy Brand Newspaper D EPARTMENT: Brand S UPERVISOR TITLE: Adjunct Faculty - Communication F LSA STATUS: Non-Exempt L OCATION: Abilene TARGET HIRE DATE: 9/16/2024 CONTACT INFORMATION: Carlina Daugherty at carlina.daugherty...
...~100% paid tuition at network schools ~ Free lunch ~ Free parking ~ Free theme park admission and much more! Foods Host/Hostess is responsible for greeting and interacting with guests in a positive and friendly manner that involves greeting, seating assigning...