Bilingual Spanish Customer Service Representative Job at California Staffing Corporation, San Diego, CA

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  • California Staffing Corporation
  • San Diego, CA

Job Description

Bilingual Spanish Call Center Representative

Our team is partnering with a well-established non-profit organization serving the San Diego community. This is a contract-to-hire call center role ideal for candidates who are passionate about helping others and making a meaningful impact. This position requires bilingual fluency in English and Spanish and the ability to commute daily to the Kearny Mesa office. After approx. 6 months and showing you are meeting company expectations this role has the ability to be hybrid.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls from community members
  • Provide assistance, information, and resources to individuals and families in need
  • Communicate clearly and compassionately in both English and Spanish
  • Accurately document calls and case details in internal systems
  • Follow established call center procedures and compliance guidelines
  • Work collaboratively with internal teams to ensure community needs are met

Requirements:

Required Qualifications:

  • Bilingual: Fluent in English and Spanish (required)
  • Previous call center, customer service, or community service experience
  • Strong communication, listening, and problem-solving skills
  • Ability to handle sensitive conversations with empathy and professionalism
  • Reliable, punctual, and able to work in a fast-paced environment
  • Must be able to commute daily to Kearny Mesa, San Diego

Preferred Qualifications:

  • Experience working with non-profits, social services, or community-based programs
  • Familiarity with CRM or call-tracking systems

Job Tags

Contract work, Work at office,

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