Job Description

Description:

• Responsible for luggage assistance and shuttle service for all guests while providing guests with personalized service in order to achieve our goal for the best arrival and departure experience.
• Must be able to work flexible hours.

Major Functions:

• Assists with luggage during check-in and check out, as well as drives the company van in transporting guests as designated.

Essential Functions:

• Assists incoming and outgoing guests with baggage, boxes, equipment, etc. (able to move items weighing up to 50 pounds).
• Explains services and facilities of the hotel, hours of operation, location, and location of banquet functions. Orients guests to guestroom layout, heating and air conditioning controls, the nearest ice machine, and other relevant amenities.
• Answers questions about local areas of interest and assists incoming and outgoing guests with all transportation need to corporations, local area attractions, airport, etc.
• Delivers guest laundry/dry cleaning, as well as requested supplies and amenities.
• Assists in maintaining the cleanliness of parking lots, public restrooms, ash urns, and public areas as needed. Keeps bell closet and back of Front Desk area clean and organized.
• Assists with AYS as needed, answering the phones using proper etiquette.
• Notifies supervisor of any potential guest challenges or concerns.
• Delivers packages received at the hotel to the appropriate departments and logs all incoming and outgoing packages.
• Has a thorough knowledge of emergency and life safety procedures and follows all key control procedures.

Come join the best team in hospitality!

Requirements:

• Previous experience is preferred.

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