Job Description

Job Description

Job Description

Job Title : Afternoon Customer Service Representative (3pm-11pm)

Reports to : VP Operations

Position Summary

We are seeking a talented individual to join our Customer Relations team. The Customer Service Order Processor will take down customer orders, explain options and answer customer questions, and helping our team process and fulfill orders as needed. This person will be personable and positive, with great time management and organizational skills. This position requires someone who can work a flexible schedule that may range Sunday – Thursday, from 3pm – 11:00pm ET.

KEY RESPONSIBILITIES

• Receive purchase orders and accurately submit into Microsoft Dynamics NAV.
• Verify purchase order prices against appropriate pricing models.
• Utilize standard lead time sheet to date orders for shipment.
• Send order acknowledgements to internal business unit customers.
• Advise customers of inventory backorders or order delays.
• Communicate customer requests for order expediting.
• Process credit/debit paperwork to resolve pricing discrepancies.
• Update sales orders to match customer’s purchase order revisions.
• Investigate & help resolve material shortages and freight damage claims.
• Work with manager to address customer concerns & escalated issues.
• Performs other related duties as assigned.

JOB REQUIREMENTS/QUALIFICATIONS:

• Bachelor’s degree in business administration, marketing, or a similar field preferred.
• Excellent MS Office knowledge
• Outstanding organizational and time management skills
• Familiarity with office gadgets and applications (i.e. Calendars and copy machines)
• Excellent verbal and written communication skills
• Discretion and confidentiality.

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