Job Description

Job Description

Job Description

About Us

One Medical is a primary care solution challenging the industry status quo by making quality care more affordable, accessible and enjoyable. But this isn't your average doctor's office. We're on a mission to transform healthcare, which means improving the experience for everyone involved - from patients and providers to employers and health networks. Our seamless in-office and 24/7 virtual care services, on-site labs, and programs for preventive care, chronic care management, common illnesses and mental health concerns have been delighting people for the past fifteen years.

In February 2023 we marked a milestone when One Medical joined Amazon. Together, we look to deliver exceptional health care to more consumers, employers, care team members, and health networks to achieve better health outcomes. As we continue to grow and seek to impact more lives, we're building a diverse, driven and empathetic team, while working hard to cultivate an environment where everyone can thrive.

The Opportunity

The Impact Team is looking to hire a talented health and wellness coach skilled in behavior change techniques and basic knowledge in nutrition, movement, sleep, stress management, and overall well-being to provide virtual coaching to our patients within the Impact program. The Impact program is One Medical's chronic care management program designed to support and guide members who are in need of behavior change support to improve overall wellbeing and manage chronic disease (diabetes, obesity, hypertension, ect.). Members who receive coaching have been identified by the PCPs and work collaboratively within the Impact care team (PCP's, RN's, Pharmacists).

Position Summary:

This role works directly with patients, helping support and guide them through the process of behavior change. The foundations of health coaching are motivational interviewing, active listening, and facilitating learning, change, and positive progress toward health goals and improved outcomes.

Health coaches quickly build rapport and structure a conversation with patients that engages the patient in self-inquiry by asking powerful questions that lead them to identify their source of motivation, insight into their self-efficacy, obstacles that get in the way of achieving goals, etc. Coaching believes the patient is the expert on the patient and inspires and empowers the patient to explore this reality to make effective change.

Tactically, you help patients clarify their personal goals, create a personalized path forward, and encourage them to be an active participant in their health.

Progressively, you help patients explore resistance, build motivation, and inspire breakthroughs.

You also model the behavior of calm confidence and energized humility. Through your demeanor and own life experience, you demonstrate hope and the capacity to live a healthful life.

Coaches will work with a variety of One Medical members but can expect to work primarily with folks ranging in age from 20-70 who are interested in making changes to their health by focusing on the primary pillars of health: stress, sleep, exercise, and diet. The health of members engaging in coaching will range from health optimization to prevention/progression of disease to active management of disease.

Responsibilities:

• The coach co-creates individualized action plans and SMART goals with each patient to support them in achieving their personal health goals
• They are responsible for facilitating the process of coaching for both individuals and groups, via zoom
• Provide tailored one-on-one 30-minute health coaching sessions
• Understand the patient's health conditions related to their coaching referral, leveraging expertise from the Impact care team (PCP's, RN's, Pharmacists) as needed
• Provide patients with resources via our online platform Pillar
• Maintain accurate and up-to-date documentation of all patient encounters in 1Life and Innovaccer
• Manage a patient caseload, scheduling initial and follow-up sessions, outreaching when patient has canceled/no-showed, responding to messages and tasks in a timely manner
• Facilitate group health coaching in coordination with a PCP facilitator within our Living Better Group visit
• Continually work with and collaborate with the Impact team and PCP to share successes, provide feedback, and round on difficulties
• Prepares for, attends and participates in team meetings, huddle(s), and rounds
• Supports special projects such as the One Medical School of Coaching, and collaborations with Amazon

Position Requirements:

• Minimum of 3 years of experience working as a Health Coach
• National Board-Certified Health and Wellness Coach (NBC-HWC)
• Skilled in active listening, motivational interviewing, and facilitating learning
• Basic knowledge of nutrition, physical activity, sleep hygiene, & stress and anxiety management
• Basic education of cardiometabolic health (diabetes, obesity, hypertension)
• Time management skills and ability to manage time effectively during 30-minute coaching sessions and between sessions
• Team player with strong interpersonal skills and ability to build effective working relationships throughout all levels of the organization
• Ability to connect and empathize with a wide range of diverse populations
• Comfortable speaking in front of group
• Able to work in multiple systems simultaneously
• Adept in using and troubleshooting technology
• Adept in using and troubleshooting technology

Benefits designed to aid your health and wellness:

Taking care of you today

• Paid sabbatical for every 5 years of service
• Employee Assistance Program - Free confidential advice for team members who need help with stress, anxiety, financial planning, and legal issues
• Competitive Medical, Dental and Vision plans
• Free One Medical memberships for yourself, your friends and family
• PTO cash outs - Option to cash out up to 40 accrued hours per year

Protecting your future for you and your family

• 401K match
• Opportunity to participate in company equity programs
• Credit towards emergency childcare
• Extra contributions toward maternity and paternity leave
• Paid Life Insurance - One Medical pays 100% of the cost of Basic Life Insurance
• Disability insurance - One Medical pays 100% of the cost of Short Term and Long Term Disability Insurance

This is a full-time virtual role

One Medical is committed to fair and equitable compensation practices

The base salary range for this role is $29.00 to $34.00 per hour based on a full-time schedule. Final determination of starting pay may vary based on factors such as practice experience and patient care schedule. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. For more information, visit

One Medical is an equal opportunity employer, and we encourage qualified applicants of every background, ability, and life experience to contact us about appropriate employment opportunities.

One Medical participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Please refer to the E-Verification Poster (English/Spanish) and Right to Work Poster (English/Spanish) for additional information.

Job Tags

Hourly pay, Full time, Temporary work, Remote job,

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