Job Description

Overview

LMI is seeking a skilled UX/UI Designer to help revolutionize customer experiences (CX) with the Social Security Administration. This individual will work as part of a cross-functional team, providing service design, user experience (UX), human centered design (HCD) support, through research, analysis, and recommendation activities associated with this transformation initiative. We are seeking a self-starter with expert consulting skills and experience spanning CX, UX, process improvement, and human centered design domains. 

At LMI, we’re reimagining the path from insight to outcome at The New Speed of Possible™. Combining a legacy of over 60 years of federal expertise with our innovation ecosystem, we minimize time to value and accelerate mission success. We energize the brightest minds with emerging technologies to inspire creative solutioning and push the boundaries of capability. Founded in 1961 to help the Department of Defense resolve complex logistics management challenges, LMI continues to enable growth and transformation, enhance operational readiness and resiliency, and ensure mission success for federal civilian and defense agencies.  

LMI has been named a 2024 #TopWorkplace in the BuiltIn Workplaces! We are honored to be recognized as a company that values a people-centered culture, and we are grateful to our employees for making this possible!  

Responsibilities

• Work with users and subject matter experts to clearly understand and define their challenges, problems, motivations, triggers, and aspirations. 

• Solve problems and think critically to architect innovative and practical technology and functional solutions. 

• Communicate research and designs using wireframes, workflow generation, hi-fidelity designs, story boarding, visual presentations, and documentation to stakeholders, senior leadership, service lines and markets. 

• Collaborate with design team members, program managers and developers to define, prototype and iterate new and existing product features and build solution mock-ups and prototypes. 

• Document clear, organized solutions that are easily understandable in flow, function and status by stakeholders, engineers, and unfamiliar eyes. 

• Adapt designs as needed, expecting some ambiguity and change during projects. 

• Communicate status of work clearly and provide visibility to supervisor. 

• Integrate elements of system, process, and interface design to demonstrate frictionless user experiences. 

• Rapidly test designs with users using both passive and active methods. 

• Design, coordinate, and execute large scale and continuous qualitative and qualitative UX research activities, focusing on both conceptual designs and developed software. 

• Work with release management to coordinate user acceptance testing at critical release milestones.  

• Provide cross-cutting tools and oversight to ensure that development complies with industry standards and best practices and regulatory requirements (including meeting 508 accessibility requirements), reduces rework and cost when possible, and trends toward technology/product agnostic development.   

Qualifications

Qualifications (Required):  

• 3+ years of experience in product design or related discipline. 

• Demonstrates understanding and knowledge of good user interface design (consistency, simplicity, and usability) 

• Strong communication skills: you can effectively articulate, evangelize and defend your ideas amongst your peers, stakeholders, and leadership. 

• Experience in qualitative and qualitative, participatory research, persona development, user journey mapping, and/or visualizing other user-experience flows. 

• Experience in user research including conducting moderated interviews, user testing, persona creation, information architecture and workflow creation.  

• A strong understanding of how to apply the elements of visual design such as typography, hierarchy, balance, motion, and interaction. 

• Portfolio demonstrating knowledge and understanding of design best practices and methodology while showcasing case studies. 

• Excellent verbal and written communication skills. 

• Ability to work independently and manage multiple tasks and projects simultaneously. 

• Experience with design tools, such as Figma and Adobe CC. 

• Ability to grasp technical concepts and apply them effectively to practical solutions. 

• Education: Bachelor’s degree in design, user experience, technology, computer science, or related technical discipline 

Qualifications (Preferred):  

• Experience with Maze, Dovetail, and other UX research tools.  

• Experience working in an agile software development framework.  

• Previous experience within the government contracting space. 

• Experience building and working with a design system at scale. 

• Experience creating a style guide and working alongside developers and data scientists. 

• Knowledge and understanding of basic code languages/platforms such as Javascript, React, SQL. 

Target Salary Range: $87,217 - 150,5000. Disclaimer: The salary range displayed represents the typical salary range for this position and is not a guarantee of compensation. Individual salaries are determined by various factors including, but not limited to location, internal equity, business considerations, client contract requirements, and candidate qualifications, such as education, experience, skills, and security clearances.

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