User Support Specialist Job at Tekton, Grand Rapids, MI

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  • Tekton
  • Grand Rapids, MI

Job Description

Job Description

Job Description

As a User Support Specialist, you will provide world-class support to end users so their entire experience with the Tekton brand is impressive.

Responsibilities
  • Execute fast and helpful support, fielding end users’ order and tool-related questions that come through via phone, live chat, email, or support cases
  • Review and process tool warranty requests
  • Address any potential issues with orders including screening for fraud, resolving shipping errors, making sure orders are sent to our Fulfillment department, and processing returns
  • Help troubleshoot issues users may experience on Tekton.com
  • Contribute to making Tekton.com an exceptional experience for end users
  • Review and process orders and payments
Indicators of a good match for this role
  • You are aligned with Tekton’s philosophy, ways of thinking, and work style
  • You are authentic, helpful, and personable 
  • You are able to work at a fast pace, easily switch between tasks, and manage multiple requests at once 
  • You are able to use good judgment when resolving issues with end users or other parties
  • You have exceptional values, including honesty, integrity, and empathy
  • You have excellent communication skills
Baseline qualifications
  • Knowledge of hand tools and their applications
  • Experience in customer service, data management, or related fields
  • Eligible to work in the United States without visa sponsorship
Pay range
  • $50,000 - $65,000 per year
Benefits package
  • Full-time employees receive health, dental, vision, life, and hospital indemnity insurance; paid time off; a 401(k) program; and tuition reimbursement.
Location and hours
  • This is a full-time salaried position located in Grand Rapids, Michigan.
Direct supervisor
  • Tekton.com Operations Manager
About the department
  • The Direct Sales and Support department manages the experiences users have with the Tekton brand and maintains our industry-leading reputation for impressive support. Behind the scenes, this team is also responsible for ensuring our point-of-sale systems run smoothly at events, schools, and on Tekton Trucks.
How to apply
  • -8eSRz3lf1TUGLMqNpbRmga -Xq1DYkB3hdITgkCGM

Job Tags

Full time, Visa sponsorship,

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