Job Description

Job Description

Job Description

(Must be open with 5-8am PST/8-11am EST start times)

Part Time Nurse:

2 Week Rotation Schedule - every other weekend required 

4 hour shifts during the weekdays

8 hour shifts on the weekends 

 

Full Time Nurse:

3 Week Rotation Schedule - 4 x 10 hour days 

(One weekend every 3 weeks) 

Example only: 

Week 1: Monday, Tuesday, Thursday Friday 

Week 2: Monday, Tuesday, Thursday Friday

Week 2: Monday, Tuesday, Saturday and Sunday

 

Training: M-F 10am-7pm EST

2 weeks Mandatory

 

Essential Job Duties:

• Respond promptly to each incoming call and assist patients by providing standardized care and benefits navigation, while quickly developing a friendly, yet professional rapport over the phone 

• Conduct a thorough clinical assessment of symptoms and confidently determine the appropriate level of care required to safely meet the patient’s medical need, and refer them using established guidelines

• Follow standard procedures and protocols related to the triage service

• Educate and communicate recommendations to patients thoroughly in patient-friendly language

• Successfully route members to additional internal/external benefits and community resources, when needed

• Provides care based upon the Included Health Core Values

• Provides triage and support for urgent member prescription needs 

• Serves as a central point of contact for all Included Health member emergency escalations

• Participate in team meetings and continuous quality improvement

Requirements:

• Bachelor of Science in Nursing required

• Registered Nurse, currently residing and licensed in a compact state with eligibility to obtain RN licensure in all 50 states 

• 2+ years experience in a triage setting, preferably some of that experience being focused on phone triage, or 2+ years experience in an emergency room, or 4+ years experience in an ambulatory primary care role that included triage 

• Ability to work in PST Timezone

• Rotating holiday and weekend rotation (every 3rd weekend for Full Time and every other weekend for Part Time)

• Expertise in advanced clinical decision making

• Comfortable working with a wide variety of medical conditions for both pediatric and adult populations 

• Experience in engagement in complex decision making, including situations of uncertainty

• Excellent written and verbal communication skills. The ability to gather a clinical history, answer questions at a patient level, and succinctly summarize findings is critical.

• Strong competence and ability to use multiple computer/medical record systems, as well as Google suite 

• Must be able to work efficiently. We are a fast growing company and we are busy. Our team is expected to meet role specific metrics without sacrificing quality. Good judgment for balancing priorities is a must. 

• Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.

Other Skills/Abilities:

• Self-disciplined, energetic, passionate, innovative and flexible

• Must be able to work independently remotely and work well under stress

• A team player that can follow a system and protocol to achieve a common goal

• Demonstrates sound judgment, independent decision-making and problem-solving skills

• Maintain current nursing licensure by completing applications for renewal in a timely manner and by complying with all requirements for continuing education.

• Maintains professional demeanor and service-oriented patient focus to prioritize the patient experience

• Possess the ability to multitask, and using best judgment

 

About Medix? 

Medix is dedicated to positively impacting lives every day. Since 2001, we have made it our mission to be the leading provider of workforce solutions for clients and candidates across the Healthcare, Scientific, and Information Technology industries. 

Our dedicated recruiters are here to help you find and secure just the right opportunity. We take the time to learn about you, your skills, your interests, and your career goals, and then match you with the jobs and companies that best suit your needs. Whether you are looking for a contract, contract-to-hire, or direct hire positions, we can help you to find the meaningful and gratifying work that you've been looking for. 

 

• Minimum Essential Coverage (MEC) plan

• Two different fixed indemnity plan add-ons

• Major Medical Plans, including 1 HSA Plan

• Dental

• Vision

• Short-term disability

• Life and AD&D

 

This year’s recipient of the Business Ledger's "Entrepreneurial Excellence Growth Award" 

Join our network of talented professionals!

Company Description

Medix is dedicated to positively impacting lives and businesses with workforce solutions backed by people data and industry expertise.

Our purpose-driven team impacts employers and job seekers alike within healthcare, life sciences, technology and engineering.

Company Description

Medix is dedicated to positively impacting lives and businesses with workforce solutions backed by people data and industry expertise.\r\n\r\nOur purpose-driven team impacts employers and job seekers alike within healthcare, life sciences, technology and engineering.

Job Tags

Holiday work, Full time, Contract work, Temporary work, Part time, Immediate start, Flexible hours, Shift work, Sunday, Saturday, Weekday work, Monday to Friday,

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