Job Description
Description We're looking for a driven transaction coordinator to manage contracts throughout the entire home selling and buying process. You'd be responsible for overseeing transactions from start to finish to ensure offers and counteroffers are approved for a smooth and successful sale. Our ideal candidate is extremely organized and has superb customer service skills to make customers feel at ease. If you love working with people and thrive in a fast-paced work environment, apply today!
Your job title: Transaction Coordinator Where you will work: John L Scott Kent North Location Who's the boss: Heidi Murray Who are we? The mission of the Homes From Heidi team is to provide the premier customer service experience for each home seller and home buyer we work with. The knowledge we've gained through years of working in the local market empowers us to provide our home buyers and sellers with the advice they need to make informed decisions. Whether it's selling a home, searching for a home, or negotiating a contract, each member of the Homes From Heidi team is an experienced real estate professional who applies their expert skills to each step of the process to help each client achieve an outstanding result.
Who are we looking for? The Transaction Coordinator is an individual who is outgoing, draws energy from working with people, and is optimistic. They have a strong sense of urgency, but not at the expense of quality. In addition, the demonstrate on a daily basis the knowledge, attitudes, skills, and habits of a high achiever who is committed to putting clients first, doing the right thing, and seeking win-win agreements. The Transaction Coordinator must be adaptable to change and be solutions-oriented. They will manage the entire contract-to-close process efficiently and effectively to ensure all transactions close on time, with little or no hassle to clients and third parties. This individual must provide exceptional customer service.
What will you do? These are the standards a well-above-average performer will maintain or exceed:
- Provide exceptional customer service throughout the entire closing process for both buyers and sellers
Compensation Based on experience. $400/Tx or Salary
Responsibilities Essential duties and responsibilities •Act as liaison between real estate agents, clients, escrow companies, mortgage brokers, etc during the process of a real estate sale and effectively manage the administrative tasks involved in closing a sale
•Create timelines and follow up with individuals as needed to ensure all deadlines are met and contingencies are released
•Maintain accurate and compliant files for all transactions
•Create a house file in both Dropbox and our transaction system for all transactions
•Understand the contracts in order to summarize all important terms, conditions, and contingency dates
•Communicate with the agent several times throughout the transaction including all important dates, missing documents, calendar reminders, file compliance status, etc.
•Communicate regularly with the client to send them reminders, check-in, and let them know what to expect in each step of the closing process
•Establish relationships with all third parties including lenders, inspectors, appraisers, and all agents in order to ensure a smooth closing process and share relevant information
•Draft any addenda needed along the way and keep a record of them on file and ensure they are shared with relevant parties
•Be the first point of contact/resource for all questions that arise throughout the closing process from agent (and client, lenders, appraisers, other transaction coordinators/Realtors, etc.)Stay in good communication with the agent if any issues arise that they need to handle or negotiate
•Coordinate closing date, time, and location and notify all parties
•Notify client about utility accounts to set up/cancel
•Draft a commission statement for our listings and verify commissions for our buyer-side transactions prior to closing (along with utility and other prorations)
•Put together the closing file for the agent including any documents needing signatures/initials/dates, commission amount for the check to bring back, and any other documents needed from closing
•Close out the file after the closing including changing the MLS status to closed for our listings, double-checking the file, making an electronic copy of the HUD, and processing the check. Add
•closed file to Dropbox.
•Follow up with clients after the sale to check in and request a testimonial
Communications/Interactions •Lead Agent - Daily
•Agent Team - Daily
•Buyers/Sellers/Vendors - Daily
Management responsibilities •Showing Assistants
Qualifications Knowledge/Skills •Excellent at building rapport
•People-oriented
•Strong written and verbal communication skills
•Good organizational skills
•Learning based
•Willing to learn scripts and dialogues
•A valid Real Estate License is required for this job
•Passionate about providing excellent customer service
•Experience in the real estate industry, transaction management or coordination, titles, and/or mortgages preferred
•High school diploma required; Associate's degree preferred
Job Tags
Contract work, Local area,