Job Description

Trading Enablement Assistant

Wells Fargo is seeking a Trading Enablement Assistant for the Investment Contact Center (ICC). In this role, you will:

• Execute and confirm routine securities transactions initiated by customers
• Provide quality customer service addressing issues, trading strategies, market terminology, and account status
• Identify and recommend opportunities for process improvement and risk control development
• Serve as subject matter expert for the securities market
• Understand fundamental and technical information affecting the market
• Make decisions and resolve issues to meet business objectives
• Interpret policies, procedures, and compliance requirements
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2+ years of client service or trading experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Successfully completed Financial Industry Regulatory Authority (FINRA) Series 7 and 63 (or 66) examinations (or FINRA recognized equivalents) sufficient to qualify for immediate FINRA registration

Desired Qualifications:

• Ability to navigate multiple computer system windows, applications, and search tools
• Intermediate Microsoft Office skills
• Good attention to detail and accuracy skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to use empathy to understand client concerns, questions, and problems pertaining to financial transactions
• 1+ year of trading experience
• Brokerage industry experience
• Contact center experience
• Ability to process complex transactions and perform extensive research to resolve complex customer issues
• Ability to discuss digital enhancements to provide a better client experience

Posting Location(s):

• 5201 W Amelia Earhart Dr, Salt Lake City, Utah
• 1525 W WT Harris Blvd, Charlotte, NC

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Req Number: R-484669

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