Job Description

Overview: Seeking experienced NYC Tour Guides for our client—a major new attraction opening in Times Square this fall! As a Tour Guide, you will introduce visitors to the attraction’s many offerings and share information on the history of the building and neighborhood.

Full and Part Time opportunities available!

Responsibilities:

• Greet all guests as they enter assigned areas
• Ensure safety of all guests while waiting on tour or in assigned areas
• Provide facts and historical information about the city and visible landmarks,
• Point out features of interest, speaking at length with regard, and answering related questions
• Conduct in-depth, specialized talks and walking tours
• Provide the highest level of customer service for the guest, resolving issues, and referring to any issue that is unable to be satisfactorily addressed to a supervisor-/leader-on-duty
• Create and prepare specified tour material as needed
• Perform and present information in a concise, legible manner to guests – speaking clearly and loudly with a commanding presence is a must
• Work non-traditional hours, nights, weekends, and holidays – as necessary
• Perform other duties as assigned by leadership

Qualifications:

• Bachelor’s degree or equivalent experience and training preferred
• An NYC Sightseeing License is preferred but not required
• Excellent verbal and written communication skills in English
• Fluency in a language other than English is a major plus
• Minimum of 3 years Tour Guide or related experience, preferably in an attraction, entertainment, or hospitality environment
• Strong existing knowledge of NYC history and landmarks
• Must be naturally personable, friendly, and welcoming and possess the highest level of demonstrated professionalism and customer service
• A fast learner who can absorb historical facts and data quickly
• Skilled in Microsoft Office Suite of applications (i.e., Excel; PowerPoint; Word) – interest and proficiency in interactive presentations and social media a plus
• Part time availability – At least 15 hours per week, mainly on afternoons, evenings, and weekends, and holidays
• Full time availability – 40 hours per week over 5 shifts including evenings, weekends, and holidays

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