Job Title Tour Guide Location Louisville, KY, US Hourly Range $18.25 to $22.75 per hour (based in Kentucky) Job Summary The Tour Guide acts as the face of Rabbit Hole Distillery, providing a memorable and educational experience for distillery guests in an active production facility. Roles & Responsibilities Host premium and high-level tours & tastings and conduct brand education for sales/marketing purposes. Possess and masterfully convey a full understanding of Rabbit Hole Distillery’s bourbon products and bourbon-making process. Lead daily distillery tours and bourbon tastings, including special events at The Overlook Bar, providing an optimal customer service experience. Assist visitors in the selection of merchandise and influence their choice of bourbon. Skills & Requirements Strong organization, time management, and strategic planning skills. Outstanding oral and written communication skills. Strong interpersonal skills to connect and build rapport with empathy and understanding. Ability to be flexible, improvise, and adapt. Ability to speak and interact with guests for a minimum of four hours a day. Knowledge of safety protocols. Knowledge of bar/kitchen operations. Knowledge of brand and distilling. Knowledge of Microsoft Office (e.g., Outlook, Teams, Excel). Knowledge of event scheduling software (e.g., AnyRoad). Knowledge of billing software (e.g., Shopify). Willingness to work evenings and weekends. Education & Experience High school diploma; bachelor’s degree in hospitality business, communications, or marketing preferred. Must be at least 21 years of age. Benefits Flexible work policy with hybrid or remote options; competitive benefits and perks. Check PRUSABenefits.com for details. EEO Statement Pernod Ricard USA is an Equal Opportunity Employer. It employs qualified individuals based solely on ability, training, and experience, and does not discriminate based upon any protected characteristic in accordance with applicable law. Offers are subject to local terms. Pernod Ricard USA is committed to the full inclusion of all qualified individuals and will provide reasonable accommodations for the hiring process. Contact your talent acquisition manager for accommodation requests. #J-18808-Ljbffr Pernod Ricard
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