TEMPORARY Call Center Collections Representative Job at iQor, Allentown, PA

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  • iQor
  • Allentown, PA

Job Description

Orientation Day at our Allentown, PA location: 7450 Tilghman Street Suite 100 Allentown, PA 18106 Job Details:

* TEMPORARY 4-5 MONTH POSITION.

  • Work at Home after day 1 ONSITE!
  • Strong Microsoft Excel skills needed!
  • Call Center Collections//Accounts Receivable experience required.
  • Bilingual Fluent in Spanish a plus!

PERKS:

  • Opportunity for bonuses and raises based upon performance.
  • Full Health benefits after 45 days - Medical, Dental & Vision.
  • Paid time off after 90 days.

* 401K.

  • Tuition Reimbursement.
  • Referral Incentive Program.
  • Employee Discounts Program!
Job Summary: We are searching for polite, professional Representatives to represent our clients professionally by providing remarkable service to their customers via phone. Representatives may handle a high volume of inbound or outbound calls and should seek to create a positive experience for each caller. The Representative should have a working knowledge of Microsoft Office applications, be organized, detail oriented, and a self-starter. Responsibilities:
  • Target Hire Date: May 26th , 2025 (or sooner depending on background clearance)
  • This is a TEMPORARY 4 - 5 month position.
* Required work schedule will be:
  • Monday - Friday, 8:00am - 4:30pm EST
  • Onsite Day 1 (Allentown, PA) - Orientation Day/Equipment Pick Up - 9:00am - 4:30pm
  • VIRTUAL Training Monday - Friday, 8:00am-4:30pm.
  • Collections position
  • Answer inbound calls and greet customers with energy and enthusiasm.
  • Place outbound calls and communicate with energy and enthusiasm to customers.
  • Build lasting relationships with clients, customers, and other call center team members based on trust and reliability.
  • Understand and strive to meet or exceed call center metrics while providing excellent and consistent customer service.
  • Meet department productivity and quality standards.
  • Strive for first call resolution and take true ownership of customer needs and issues.
  • Communicate and follow instructions for one call customer resolution.
  • Deliver amazing customer service through effective and timely resolution of various customer inquiries and concerns.
  • Take an active role in educating customers about our client's products and services.
Skills Requirements:
  • Prior Collections / Accounts Receivable, Portfolio Management experience required.
  • Strong Mathematical skills with attention to detail.
  • Solid Problem Solving & Analytical skills.
  • Good Technological Skills including experience with MS Excel.
  • Must be able to filter, sort, compare data and utilize the vlookup function)
  • Effective Communication & Interpersonal skills.
  • Experience in customer service in a transaction-based environment such as a call center or retail location, demonstrating ability to be empathetic and compassionate is preferred.
  • Ability to work in a fast-paced digital environment
  • Must have ability to work independently and in a team environment.
  • Must have excellent voice quality and present a professional demeanor and ability to maintain a helpful/knowledgeable tone on all calls handled.
  • Ability to maintain accuracy and production standards.
  • Physical attendance is key to success and necessary to meet objectives.
Education Requirements: * High school diploma, G.E.D., Trade/Vocational School certificate or equivalent required. Physical Requirements:
  • Occasionally exert up to 10 lbs. of force to push, pull, lift or otherwise move objects.
  • Have visual acuity to perform activities such as preparing and analyzing data; and/or viewing a computer terminal.
  • Speak, listen, type and/or sit for extended periods of time.

Job Tags

Temporary work, Monday to Friday,

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