Technology Project Manager (Telecommunications) - 20402595510 Job at Support Shepherd, Philippines

N0xwaU10NDBiMlRTNlovTGEvS3dRRklTRkE9PQ==
  • Support Shepherd
  • Philippines

Job Description

LOOKING FOR FILIPINOS OR PHILIPPINES-BASED CANDIDATES

We prioritize processing one application at a time. If you have applied for multiple job openings within our organization, we kindly request that you direct any update inquiries to the team responsible for handling your initial application.

Position: Technology Project Manager

Working Hours: M-F; 8 am - 5 pm Central Standard Time / 9 pm - 6 am Philippine Time

Salary Range: 1000 US Dollars monthly

About the Company: 

[ NTI Technologies ] was established in 1987 as National Telesystems, quickly becoming the #1 telecommunication provider and servicer in the Dallas-Fort Worth metroplex. Our focus has always been the white-glove customer service that set us apart more than three decades ago. Having roots in the traditional, premise phone system world National Telesystems began expanding services offered as the demand grew. Business operators needed a trusted partner for more than their phone systems. As technology continued to advance, National Telesystems heeded the call.

About the role:

As a Technology Project Manager , you will coordinate the installation of Hosted VoIP Telephone Systems, ensuring a seamless and efficient process for our customers. You will be responsible for entering customer information into our CRM, opening service orders, and collecting necessary network information.

Duties and responsibilities:

Coordinate installation of Hosted VoIP Telephone Systems 

  • Enter customers into CRM and open service orders
  • Contact customers for coordination’s and collect network information
  • Schedule and complete Program and Design/ Survey meetings
  • Open new work order for installations
  • Fill in program information, complete documentation and print DESI’s
  • Maintain all static e-mail communication via templates
  • Schedule installation and trainings
  • Maintain communication with customer and technician during installation
  • Follow up with customer and technician after installation
  • Close installation work order and make sure payment in full has been received or payment terms have been implemented
  • Maintain a weekly status report to be turned in every Friday
  • Maintain all NTI certifications necessary for vendor relations and support.
  • Answer questions from sales staff and act as liaison between sales and Operations.

Take service calls and assist customers

  • Answer the Service Queue in a timely manner
  • Enter work orders and work with dispatch for Scheduling
  • Assist with any special projects as they arise.

Process NTI Telco and Hosted sales orders

  • Work with outside Telco coordinator to assure timely installations and maintain contact with customers and service providers.

  • Process orders for internet service installations, SIP trunk orders, Hosted service portal, service ports, and customer moves.  

Requirements

  • Possess 2+ years of project management experience, ideally within the technology sector (Telecom experience is a plus).
  • Must have a background in managing technology implementation projects
  • Demonstrate strong attention to detail and exceptional organizational skills.
  • Proficient in Microsoft Office and other project management tools.
  • Willingness and interest to learn about the technology space, even without direct experience.
  • Must have a clear and neutral accent, as the role involves calling Texas-based customers.

Job Tags

Remote job,

Similar Jobs

Prisma Health

Registered Nurse (RN) - Forensic Examiner, FT, Variable Job at Prisma Health

 ...Inspire health. Serve with compassion. Be the difference. Job Summary Provides comprehensive forensic nursing care to victims of sexual assault and/or intimate personal violence that present to medical facilities in Richland, Kershaw, and Lexington, McCormick... 

Workpath

Work Part Time From Home Data Entry Typing Job at Workpath

Work Part Time From Home Data Entry Typing (Teens Welcome 16 ) This is your chance to start a lifelong profession with endless opportunity. Discover the flexibility you've been trying to find by taking a minute to complete our online application. Benefits: Excellent...

City of New York

HOUSING NAVIGATOR Job at City of New York

 ...Description New York City has been awarded 7,778 of Emergency Housing Vouchers (EHV) by U.S. Department of Housing and Urban...  ...1) one Per-Diem Community Coordinator to function as a Housing Navigator. The role of the Housing Navigator is to assist households in... 

Avior Executive Search

Financial Advisor in Maryland Job at Avior Executive Search

 ...Relationship Advisory Process (RAP) Financial planning model connecting to IRM. They are a full-service brokerage firm and clear through Fidelity NFS; Salesforce customized for prospecting clients. FAs are paid on loans, investments, and insurance. When an FA partners with... 

Keystone Automotive Operations, Inc.

Outside Sales Representative - Marine & RV - Central Job at Keystone Automotive Operations, Inc.

 ...Outside Sales Representative Who is Keystone Automotive Operations? We are the leading distributor of specialty automotive and RV aftermarket parts and accessories, and w e have developed a culture of family that has allowed our business to grow across...