Job Description

Identity & Access Management

• Own and improve our Single Sign-On (SSO) configuration and provisioning processes
• Manage and evolve our Identity and Access Management (IAM) systems to meet security and compliance needs
• Collaborate on IT policy development and CISM (Certified Information Security Manager)-related practices

Infrastructure & Networking

• Manage office network equipment including switches, firewalls, access points, and physical wiring to ensure stable and secure connectivity
• Ensure network performance, access control, and device health are optimal
• Implement and maintain local servers and cloud-based infrastructure to meet evolving operational and scalability need

User Support & Systems Operations

• Provide escalation-level support and technical oversight for Mac and Windows environments, partnering with a junior support technician
• Own the tooling, process design, and standards for IT support operations, ensuring smooth day-to-day execution
• Step in to diagnose and resolve high-priority or complex issues when necessary
• Maintain and optimize onboarding/offboarding workflows, including hardware, licensing, and access management

Security & Compliance

• Partner with leadership to ensure security policies are enforced and well- documented
• Conduct security audits and proactively address vulnerabilities
• Help prepare for compliance with relevant standards (e.g., SOC2, ISO 27001)

Required Qualifications

• 5+ years of relevant experience in systems administration, IT support, or security-focused IT roles.
• Strong familiarity with both Apple MacOS and Windows environments.
• Hands-on experience with SSO solutions (JumpCoud, Okta, etc.)
• Proficiency in managing IAM tools, MDM platforms (like Apple Business Manager, JumpCloud, Okta, and other), and networking equipment.
• Experience with networking infrastructure such as UniFi and Fortinet.
• Experience with hosted infrastructure applications such as Microsoft Exchange or similar.
• A proactive problem-solver who thrives in fast-paced, evolving environments.
• Excellent communication skills and the ability to explain technical concepts to non-technical users.
• A collaborative mindset, with a strong sense of ownership and accountability.

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