Support Desk (SD) Job at Infinite Computer Solutions Inc, Woodbridge, NJ

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  • Infinite Computer Solutions Inc
  • Woodbridge, NJ

Job Description

  • Summary:

    The Support Desk role is a customer facing role that requires a self-motivated individual with strong verbal and written skills. The role is driven by client service requests raised via phone as well as through internal requests raised via incidents. This is a key role in service delivery. Support desk staff are highly involved in incident management, audit controls and user administration. The role is 24/6.5 which utilizes a rotating shift pattern to provide coverage.

    Key Skills:

    · Communication both written and verbal

    · Service Level Management (Incident, Problem and Change Management)

    · User Administration

Job Tags

Rotating shift,

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