Submission for the position: Customer Service Specialist CBS - (Job Number: 24007860) Job at Baylor Scott & White Healthcare, Dallas, TX

NkxwaU85Zy9iMlhUNHB6QWFQYXlSVjRYRnc9PQ==
  • Baylor Scott & White Healthcare
  • Dallas, TX

Job Description

JOB SUMMARY

The Customer Service Specialist CBS (Centralized Business Services) 1 performs as a business analyst, understanding and resolving customer billing issues. This position requires instilling confidence and trust by demonstrating excellence when communicating with a patient or a guarantor.

ESSENTIAL FUNCTIONS OF THE ROLE

  • Manages large amounts of incoming inquires.
  • Builds sustainable relationships and trust with patients through open and interactive communication.
  • Provides accurate, valid, and complete information by analyzing all available data found in a patient accounting system and ensures all communications are covered, explained, and documented.
  • Meets customer service team call handling goals and productivity standards.
  • De-escalates situations involving dissatisfied patients, offering patient assistance and support.
  • Guides callers through troubleshooting, navigating the company site, or using the products/services.
  • Keeps records of patient interactions, processes patient accounts and files documents. Has confidential conversations to discuss sensitive information such as PHI (Patient Health Information) and payment details.
  • Follows communication procedures, guidelines, and policies.
  • Collaborates with peers to improve customer service.

KEY SUCCESS FACTORS

  • Must be able to multi-task, prioritize, and manage time effectively.
  • Customer orientation and ability to adapt/respond to different types of characters.
  • Excellent communication and presentation skills.
  • Computer skills (Outlook, Word, Excel).
  • Basic understanding or ability to quickly learn the industry specific/fundamentals of medical billing and insurance industry concepts: EOB, UB, 1500.

BENEFITS

Our competitive benefits package includes the following

  • Immediate eligibility for health and welfare benefits
  • 401(k) savings plan with dollar-for-dollar match up to 5%
  • Tuition Reimbursement
  • PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

  • EDUCATION - H.S. Diploma/GED Equivalent
  • EXPERIENCE - 2 Years of Experience

Job Tags

Immediate start,

Similar Jobs

Gulfstream Aerospace Corporation

Industrial Engineer 3 Job at Gulfstream Aerospace Corporation

***This role is eligible for a sign-on bonus!*** Industrial Engineer 3in GAC St. Louis Unique Skills: Ideal Candidate will have # Experience designing process and data workflows for manufacturing and engineering applications. # Extensive experience... 

Arizona Republic Newspaper

Adult Newspaper Delivery Drivers Job at Arizona Republic Newspaper

 ...Job Description Job Description EARN EXTRA INCOME!!! The Arizona Republic Newspaper wants to contract you to deliver newspapers and magazine products in the early morning hours in the Phoenix metro area. We are looking for drivers in the zip codes of 85233,... 

Siddons Martin Emergency Group, LLC

Painter Helper Job at Siddons Martin Emergency Group, LLC

Job Details Job Location KILLEEN SHOP - Killeen, TX Job Posting Date(s) Start Date 10/17/2024 Description Siddons Martin Emergency Group Benefits Employee-owned company! Company Sponsored Benefits: Medical (PPO & HSA), Dental, Vision, ...

Jobot

HVAC Engineer Job at Jobot

 ...Great Firm Hiring: HVAC Engineer!!! This Jobot Job is hosted by: Tony Callahan Are you a fit? Easy Apply now by clicking the "Apply Now" buttonand sending us your resume. Salary: $80,000 - $130,000 per hour A bit about us: The firm will take on projects... 

Ladder

Construction Electricians with Rogers Electric Job at Ladder

 ...We are currently looking for a New Construction Electrician with previous commercial experience to join our team! Why you should join us: ~ Positive, team-focused, and inviting work environment ~ Stability and longevity in the industry ~ Opportunity to grow...