Job Description

Job Description

Job Description

Company Description

At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you. 

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

We are seeking a highly skilled and experienced Senior Digital Marketing Strategist to join our nurture team. This role is critical in driving our email marketing efforts across various strategic events, webinars, and field marketing events, including trade shows, seminars, workshops, and user groups. The ideal candidate will have a strong background in email marketing, customer lifecycle, exceptional program management skills, and the ability to collaborate effectively with stakeholders.

Email Marketing Management

• Collaborate with stakeholders to develop and manage effective segmentation, cadence, test methodologies, and tactics for demand generation email campaigns.
• Oversee and enforce email strategy, segmentation, prioritization, and governance to ensure alignment with business goals.
• Ensure adherence to email best practices to drive customer action and engagement and compliance with industry standards as well as privacy policies.
• Apply and advance knowledge in the professional/technical discipline of email marketing and B2B lead flow.
• Coordinate and manage internal business reviews and approvals for email campaign rollouts.
• Understand CMS (Content Management System) and marketing automation systems, integrations, and lead flow to ensure seamless campaign execution and lead management.

Program Management

• Oversee the planning, execution, and optimization of email marketing campaigns
• Coordinate with cross-functional teams to ensure seamless execution and alignment with overall marketing objectives.
• Manage timelines and resources to deliver high-quality campaigns on schedule.
• Coordinate and manage internal business reviews and approvals for email campaign rollouts.
• Integrate channels outside of email (digital surround) to enhance the reach and effectiveness of marketing campaigns.

Stakeholder Management

• Collaborate with internal stakeholders, including strategic event, AMS field marketing, and webinar teams to gather requirements and align on goals.
• Analyze, monitor, and develop quarterly business review (QBR) to present and communicate insights of campaign performance to business stakeholders to inform future strategies.

Nurture Coordination

• Develop and implement post event email nurture follow-up programs that align with broader digital marketing strategies.
• Work closely with the digital marketing team to integrate email campaigns with other channels, such as social media, content marketing, and paid advertising.
• Analyze and report on the effectiveness of holistic digital nurture campaigns and make data-driven recommendations for improvement.

Continuous Improvement:

• Stay up-to-date with industry trends, emerging technologies, and best practices in email marketing and nurture strategies
• Identify opportunities for innovation and optimization within email and nurture strategies and tactics.
• Conduct regular A/B testing to enhance campaign performance and engagement.
• Demonstrate a clear understanding of marketing testing methodologies and possess an innovative mindset to drive pilots and innovation.

• Bachelor’s degree in Marketing, Business, or a related field.
• Minimum of 7-10 years of experience in digital marketing, with a strong emphasis on segmentation, campaign management, and email strategy.
• Proven ability to develop and execute successful email marketing campaigns.
• Strong analytical skills with the ability to translate data into actionable insights.
• Experience with Marketo, AEP and AJO is a plus
• Excellent written and verbal communication skills.
• Strong project management skills with the ability to manage multiple projects simultaneously.
• Ability to work independently.

For positions in California (outside of the Bay Area), we offer a base pay of $107,400 to $187,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.  Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.

From Fortune. © 2022 Fortune Media IP Limited All rights reserved. Used under license.

Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.

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