This exciting opportunity is full-time and permanent with Converge. As the Sr. Client Retention Marketing Manager, you will provide strategic oversight of the Customer Advisory Council, Customer Appreciation Program, and customer reference program to ensure customer advocacy at Converge Technology Solutions. The right person for this role has the ability to build the foundation for a Customer Marketing program by bringing in a strong vision, and strong history of working with key customer decision makers.
You will work cross-functionally with Sales, Legal, Customer Success, Product/Solution Marketing, Content Marketing, Field and Partner Marketing, Marketing Operations, and Communications to ensure that the customer relationship is nurtured across the customer lifecycle to drive expansion pipeline, promote customer retention, and drive adoption and usage rates of key solutions. You will be responsible for managing the Customer Marketing budget and vendor funding, developing its roadmap, and advising senior leadership based on data and insights gleaned from your programs. This role reports directly to the Director of Marketing Programs within the Marketing organization.
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Converge Technology Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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