Job Description
Company Overview Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.5/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you'll love today!
Job Requirements:
Must be fluent in Spanish and English. Must hold a property and casualty license in your state of residence. Must be willing to release property and casualty appointments (No need to release Health or Life appointments) Must be able to work a Saturday schedule. •Professionally handle a high volume of incoming calls including account, claim and general questions
•Thoroughly and efficiently gather customer information, assess, and fulfill customer needs and educate customers where applicable regarding products and services
•Ability to utilize and navigate multiple systems simultaneously
•Ability to effectively communicate with pet parents both verbally and in writing
•Resolve customer issues via one call resolution guidelines and/or escalated process
•Meet or exceed company and client performance metrics
•Maintain a balance between company policy and client benefit in decision making
•Continuously evaluate and identify opportunities to drive process improvements that positively impact our client and its customers
•Responsible for call disposition or compiling and documenting customer information as required
•Ability to accept and embrace changes within the current business environment
•Experience with Salesforce Customer Relationship Management (CRM) systems is a plus
Qualifications:
•Two years of customer service or call center experience
•Ability to pass a drug screen and background check
•Dedicated area to work from in your home
•Internet speed requirement of 20 Mb/s for download speeds and 10 Mb/s for upload speeds (Wireless access is not permitted)
•Demonstrated passion for excellence with respect to treating and caring for pet parents
•Respond to pet parent emails with the aim of resolving issues by being proactive, patient, empathetic, and understanding
•Listen, understand, and take quick action. Like all of us, pet parents are worried about their fluffy loved ones and just want someone to listen and help get their problems solved
•Schedule flexibility to include weekends, evenings, possible holidays, and occasional overtime
•Highly developed sense of integrity and commitment to customer satisfaction
•Meet all attendance and dependability requirements
•Be a team player
Work at Home Set-Up Requirements
Standard Connect and Speed
- Wired Ethernet connection 20 Mb/s download, 10 Mb/s upload (wireless is not permitted)
- *Some programs may require higher speeds.
Monitor
- (2) 21" monitor(s). You will supply 1 and Everise will supply 1.
- Hard-wired Broadband Internet Service via DSL, Cable, or Fiber Optic
- The use of wireless connections to access Everise Work at Home systems at any time is prohibited, even if the connection is encrypted.
- Additionally, Satellite, Microwave and Cellular Hotspot Internet Services are not permitted.
Headset
- You must supply your own headset. Specific models will be shared during the interview process.
To be supplied by Everise (some programs offer bring your own devices):
#CB
If you've got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
Job Tags
Holiday work, Saturday, Afternoon shift,