Job Description
- * Moxie Solar Inc**
- * Service Department Manager**
North Liberty, IA 52317
MOXIE is seeking to hire a motivated and enthusiastic Service Department Manager.
The dynamic pace of our company requires its employees to innovate daily. Adaptability and the capacity to respond to rapidly changing business needs is critical. The ideal candidate will be ready to Moxie Up and take on the challenges of a renewable energy future as part of the MOXIE team.
A qualified applicant will be motivated to work in a fast paced entrepreneurial setting, and be passionate about green energy and other environmental causes.
In our rapidly growing company, there may be opportunities for upward mobility within the organization.
- *Key Responsibilities**
- Manage a team of solar service technicians to complete all system warranty repairs, service requests, and commissionings within service level expectations and cost.
- Including first and second level troubleshooting for all solar system service requests;
- And, coordinating materials, inventory, fleet vehicles, technicians, and maintenance requirements to achieve service level targets for system repairs.
- Participate in departmental management level meetings for purposes of communicating opportunities and recommendations for process improvement strategies across the organization to assure optimum efficiency of the company assets.
- Coordinate all field-related activities to service systems.
- Process all customer warranty and insurance claims.
- Provide product and service training educational opportunities for service technicians, crews, and other MOXIE employees who could benefit from the same.
- Manage all service orders from customers and those generated via MOXIE employees.
- Assist in the development of and adherence to customer service standards, policies, and procedures for the company.
- Maintain accurate and timely records of all forms of correspondence and discussions with customers.
- Ongoing analysis of customer needs and trends, and recommend appropriate solutions and strategies to customers and the company.
- *Job Skills & Requirements**
- Strong leadership and communications skills
- Ability to maintain politeness, confidence, tact, patience, and diplomacy while resolving customer problems.
- Listening and problem-solving skills.
- Ability to work under tight deadlines.
- Ability to multi-task in a fast-paced and fluid work environment.
- Ability to work independently.
- Very organized and detail-oriented.
- Have a valid drivers license and clean driving record.
- *Education and Experience**
- Bachelor's degree preferred.
- Experience in solar and/or construction industries is a strong plus.
- Working knowledge of SalesForce is desired.
- Leadership and Customer Service experience required.
- Experience using Google Suite is desired.
- *Benefits**
The salary range for this position is $60,000 - $80,000, depending upon skills and prior experience. Regular reviews and raises are awarded based on tenure and performance with increases far above industry standard.
MOXIE offers outstanding health benefits, paid holidays, paid time off, retirement plan with 3% company match after six months of service, at-cost solar installation for your home, and company-paid professional development opportunities.
**About MOXIE**
MOXIE is the Midwests premier solar and energy savings company. We offer custom start-to-finish solutions for our commercial, agricultural and residential customers. MOXIE was ranked the #1, #2, #3, and #5 fastest growing company in the corridor in the last four consecutive years. MOXIE also placed nationally on the INC 5000 Fastest Growing Companies list and Solar Power World's 2018 Top Solar Contractors list. The company continues to grow at an impressive trajectory by offering an unparalleled standard of excellence to both its customers and employees. Our mission at MOXIE is to obsessively lead the change to a sustainable world.
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Job Tags
Holiday work, For contractors,