Join to apply for the Service Delivery Manager role at Xerox 2 weeks ago Be among the first 25 applicants Join to apply for the Service Delivery Manager role at Xerox Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Xerox Recruitment Specialist @ Xerox | BPO Solutions About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at Purpose Responsible for managing client relationships and contract delivery of outsourcing/facilities management to end user customers, ensuring service levels, customer satisfaction, and contract commitments within cost targets, leading to profit and revenue growth. The role varies according to the type: SBU - Oversees operations of a business unit with responsibilities including service delivery, sales, operations, IT, HR, facilities. Operations - Manages daily activities supporting a business unit or group in a non-manufacturing environment. Account Management - Partners with clients to provide solutions, resolve problems, and develop new business. Scope Adapts departmental plans to address resource and operational challenges. Requires in-depth knowledge and experience. Guided by policies, procedures, and business plans; receives guidance from a manager. Generally responsible for domestic operations. Primary Responsibilities The responsibilities depend on the role type: SBU Acts as the principal client contact, managing relationships to ensure satisfaction. Manages daily operations of the business unit(s). Holds profit and loss responsibility, overseeing planning, staffing, budgeting, and expense management. Develops budgets and manages projects/contracts to meet revenue and cost targets. Allocates resources to meet commitments. Ensures compliance with legal and client requirements. Operations Establishes objectives and delegates tasks to managers. Develops systems and services supporting Xerox and business needs. Responsible for timely, on-budget results. Implements new projects, policies, and procedures. Formulates operational procedures and monitors efficiency. Prepares reports and audits procedures. Ensures adherence to policies and legal regulations. Account Management Manages client engagement, including sales and marketing efforts. Partners during budget development and problem resolution. Maintains and enhances client relationships. Analyzes client needs and recommends additional services. Works with senior staff on new client programs/services. Analyzes workflows for efficiency and cost-effectiveness. Provides updates to senior management. Seniority level Mid-Senior level Employment type Full-time Job function Project Management and Information Technology Industries IT Services and IT Consulting, Software Development, Retail Office Equipment Referrals increase your chances of interviewing at Xerox by 2x Get notified about new Service Project Manager jobs in Honolulu, HI . #J-18808-Ljbffr Xerox
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