Job Description

The Senior Manager of HR Services will partner with the Director of HR Services to execute and enhance Otsuka's service delivery model to support the business in all HR-related processes. This individual will oversee daily HR operations, manage leave of absence administration, and address escalated requests. This role requires strong leadership skills, the ability to build relationships with key stakeholders, and a proactive approach to optimizing HR processes. The Manager will also work closely with an outsourced HR partner to ensure seamless service delivery. Job Description Manage Daily HR Operations: Oversee and manage the day-to-day HR operations to ensure efficient and effective service delivery. Develop and implement training and guidance to outsourced vendor for current, new, and proposed processes. Monitor service delivery to ensure adherence to guidance. Manage the HR service center, including handling tier 1 and 2 level questions and administrative tasks. Ensure a high level of customer service and support to employees and managers. Ensure HR activities align with organizational goals and compliance requirements. Support team in prioritizing requests based upon business need. Leave of Absence Administration: Manage the leave of absence administration in collaboration with the team and outsourced vendor. Ensure compliance with all leave policies and regulations. Ergonomic and accommodation process partnering with appropriate stakeholders. Address Escalated Requests: Handle escalated HR requests and issues, providing timely and effective resolutions. Serve as a point of contact for complex HR inquiries and challenges. Process Monitoring Regularly review and monitor aging HR cases. Develop and implement action plans to address and resolve outstanding cases promptly. Monitor HR processes to ensure they are efficient, compliant, and aligned with best practices. Identify areas for optimization and implement changes to enhance HR operations. Provide Guidance to Team Members: Offer guidance, support, and training to HR team members. Foster a collaborative and productive team environment. Build Relationships with Key Stakeholders: Establish and maintain strong relationships with key stakeholders across the organization. Act as a liaison between the HR department and other departments to ensure alignment and support. Manage HR Outsourced Partner: Oversee the relationship with the HR outsourced partner to ensure high-quality service delivery. Partner with vendors and ensure service delivery and accountability of the services provided to the team. Maintain open lines of communication with HR Service Vendor, while having to communicate complicated and unpopular feedback when necessary if actions from the team do not support our overall service model and employee experience. HR Process Optimization: Identify service delivery opportunities to mitigate challenges in providing seamless service delivery to the business. Provide input and perspective for optimizing HR processes and procedures, collaborating with the business and cross-function HR partners. Qualifications/ Required Knowledge/ Experience and Skills: Minimum of 5 years of experience in an operations or related area required. HR operations, including leave of absence administration and service center management strongly preferred. Strong knowledge of HR policies, regulations, and best practices. Proficient in HRIS and other HR software tools. Strong analytical and problem-solving skills. Excellent communication and interpersonal skills. Proven leadership and team management abilities. Ability to work independently and handle multiple priorities in a fast-paced environment. Experience in lean process, process improvement, implementation of enabling technologies Otsuka is an equal opportunity employer. All qualified applicants are encouraged to apply and will receive consideration for employment without regard to their protected veteran or disabled status, or any protected status. Educational Qualifications 7 years of relevant experience in the HR field and a BS degree, preferably with an emphasis in HR or Business Competencies Accountability for Results - Stay focused on key strategic objectives, be accountable for high standards of performance, and take an active role in leading change. Strategic Thinking & Problem Solving - Make decisions considering the long-term impact to customers, patients, employees, and the business. Patient & Customer Centricity - Maintain an ongoing focus on the needs of our customers and/or key stakeholders. Impactful Communication - Communicate with logic, clarity, and respect. Influence at all levels to achieve the best results for Otsuka. Respectful Collaboration - Seek and value others' perspectives and strive for diverse partnerships to enhance work toward common goals. Empowered Development - Play an active role in professional development as a business imperative. Come discover more about Otsuka and our benefit offerings; . Disclaimer: This job description is intended to describe the general nature and level of the work being performed by the people assigned to this position. It is not intended to include every job duty and responsibility specific to the position. Otsuka reserves the right to amend and change responsibilities to meet business and organizational needs as necessary. Otsuka is an equal opportunity employer . All qualified applicants are encouraged to apply and will be given consideration for employment without regard to race, color, sex, gender identity or gender expression, sexual orientation, age, disability, religion, national origin, veteran status, marital status, or any other legally protected characteristic . If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation, if you are unable or limited in your ability to apply to this job opening as a result of your disability . You can request reasonable accommodations by contacting Accommodation Request . Statement Regarding Job Recruiting Fraud Scams At Otsuka we take security and protection of your personal information very seriously. Please be aware individuals may approach you and falsely present themselves as our employees or representatives. They may use this false pretense to try to gain access to your personal information or acquire money from you by offering fictitious employment opportunities purportedly on our behalf. Please understand, Otsuka will never ask for financial information of any kind or for payment of money during the job application process. We do not require any financial, credit card or bank account information and/or any payment of any kind to be considered for employment. We will also not offer you money to buy equipment, software, or for any other purpose during the job application process. If you are being asked to pay or offered money for equipment fees or some other application processing fee, even if claimed you will be reimbursed, this is not Otsuka. These claims are fraudulent and you are strongly advised to exercise caution when you receive such an offer of employment. Otsuka will also never ask you to download a third-party application in order to communicate about a legitimate job opportunity. Scammers may also send offers or claims from a fake email address or from Yahoo, Gmail, Hotmail, etc, and not from an official Otsuka email address. Please take extra caution while examining such an email address, as the scammers may misspell an official Otsuka email address and use a slightly modified version duplicating letters. To ensure that you are communicating about a legitimate job opportunity at Otsuka, please only deal directly with Otsuka through its official Otsuka Career website . Otsuka will not be held liable or responsible for any claims, losses, damages or expenses resulting from job recruiting scams. If you suspect a position is fraudulent, please contact Otsuka's call center at: 800-363-5670. If you believe you are the victim of fraud resulting from a job recruiting scam, please contact the FBI through the Internet Crime Complaint Center at: , or your local authorities. Otsuka America Pharmaceutical Inc., Otsuka Pharmaceutical Development & Commercialization, Inc., and ODH, Inc. (Otsuka") does not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any Otsuka employee directly or through Otsuka's application portal without a valid written search agreement in place for the position will be considered Otsuka's sole property. No fee will be paid if a candidate is hired by Otsuka as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

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