Job Description
JOB DESCRIPTION Job Title : Security
Division: Security
Supervision Exercised: NONE
Supervision Received: Director of Security, Front Office Manager, and General Manager
JOB SUMMARY Check in and check out hotel guests courteously and efficiently; process all payments according to established hotel requirements. Provide information to any guest or visitor inquiry.
JOB DUTIES - Provide 24-hour Security Coverage to the hotel; i.e. patrols lobbies, corridors, and public area rooms.
- Provides 24-hours Security Coverage during all special events preventing harm or injury to hotels guests or premises.
- Confers with management, interviews guests and employees, and interrogates persons to detect infringements and investigate disturbances, complaints, thefts, vandalism, and accidents.
- Completes incident/investigations report to security incidents and forwards reports to the appropriate management personnel.
- Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
- Warns or ejects disruptive individuals from the premises and cautions careless persons in order to avoid accident or injury.
- Provides assistance for accident victims and completes accident reports; contacts emergency medical personnel, if necessary.
- Responds to medical emergency, if necessary. May be required to conduct CPR or First Aid as the first to arrive upon the scene.
- Notifies staff of presence of persons with questionable reputations.
- Responds to guest requests for assistance regarding operation of room safes.
- Investigates incidents of fighting, theft, or vandalism on hotel property.
- Responsible for distribution and inventory of hotel keys and radio equipment to authorized personnel.
- Inspects employees' packages when entering and exiting the hotel under the direction of Human Resources.
- Completes guest incident reports and investigates when necessary, then distributes to appropriate management personnel.
- Completes accident/incident reports regarding injured employees or guests on the hotel premises.
- Secures housekeeping when money is left in the room.
- Responds to emergency alarms within the hotel and investigates the probable cause.
- Notifies the appropriate personnel of the status and the conclusion of the investigation.
- Provides escort to employees to their car after hours.
MINIMUM REQUIREMENTS - High school graduate or equivalent
- Must be able to clearly communicate in English with guests, visitors, management and coworkers to their understanding in person
- Must be able to provide legible communication and directions
- One year of related experience and/or training; or equivalent combination of educations and experience.
- Some training in hospitality industry.
- Ability to apply common sense understanding to carry out simple one or two step instructions.
- Ability to deal with standardized situations with only occasion or no variables.
HRI DEVELOPMENT
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