Job Description

Salesforce Administrator Consultant

Owners and Insights Team

Remote

20-40 hours a week

Our client is a leading global hospitality company, dedicated to providing exceptional experiences for owners, guests, and team members alike. The Owners and Insights Team is focused on enhancing the timeliness, quality, and accuracy of Owner Engagement deliverables, leveraging data-driven insights to improve decision-making across the organization.

Role Overview:

As a Salesforce Administrator on the Owners and Insights Team, you will play a key role in enhancing platforms, improving workflows, and supporting the adoption of automation and AI capabilities. You will work closely with cross-functional teams to refine reporting functionalities for Owner Sentiment, Segmentation, Advisory Councils, Events, and Club & Recognition programs. The role will help provide actionable insights to Hilton’s leadership and key stakeholders, contributing to strategic decisions. In addition, you will support the 2025 objectives by improving survey tools, reporting, and dashboard capabilities to promote data-driven decision-making.

Key Responsibilities:

• Salesforce Administration & Optimization: Maintain and configure the Salesforce platform to meet the needs of the Owners and Insights Team, ensuring the system supports automation, reporting, and data analytics needs. Improve workflows and streamline processes across various functions.
• Reporting & Dashboards: Enhance and develop custom reports and dashboards for key areas such as Owner Sentiment, Segmentation, Advisory Councils, Events, and Club & Recognition, enabling stakeholders to access valuable insights for decision-making.
• Integration with Qualtrics XM: Lead and support the integration of Salesforce with Qualtrics XM for seamless survey tools and feedback collection. Ensure the integration optimizes the collection and reporting of Owner engagement data. The Salesforce Admin will use an admin license for Qualtrics to manage the integration. The work includes enhancing existing data models, creating new fields, and setting up simple automations. Setting up and maintaining Qualtrics forms and ensuring seamless data flow between Qualtrics and Salesforce.
• Survey Tool Development: Support the development and expansion of survey tools, helping gather actionable feedback to drive the team’s 2025 objectives. Ensure survey responses are integrated and reported within Salesforce effectively.
• Cross-functional Collaboration: Partner with cross-functional teams, including Marketing, Analytics, and Technology, to ensure that the Salesforce platform and reporting tools align with Hilton’s broader business objectives.
• Continuous Improvement: Identify areas for process improvement within Salesforce, making recommendations to streamline workflows and improve data-driven decision-making across the team.
• AI & Automation Adoption: Spearhead initiatives related to the adoption of Salesforce AI tools and automation capabilities, working to improve data quality, efficiency, and real-time reporting.

Qualifications:

• 3-5 years of Salesforce Administrative experience
• Salesforce Certified Administrator (ADM 201)
• Strong experience in Salesforce integration, particularly with Qualtrics XM
• Strong experience in Salesforce administration and Qualtrics integration.
• NEEDS to have BUILT the Qualtrics integration – full life cycle integration.
• Proficient in developing Qualtrics forms and integrating them with Salesforce.
• Proficiency in Salesforce declarative automation tools (e.g., Flow Builder, Process Builder, Workflow Rules to create custom fields, custom objects, and flows.)
• Proven experience in building custom reports, dashboards, and analytics within Salesforce
• Experience with improving data-driven decision-making through Salesforce
• Strong problem-solving skills with a focus on automating and improving workflows
• Excellent communication and collaboration skills to work with cross-functional teams
• Ability to manage multiple projects and prioritize effectively

Preferred Skills/Experience:

• Familiarity with survey tools, feedback loops, and customer experience platforms
• Experience in the hospitality industry or with owner/guest engagement platforms
• Strong understanding of data privacy and compliance in CRM systems
• Salesforce AI Certification (Salesforce Einstein or similar)

What’s in it for you?

• A welcoming, team environment where you will be provided an opportunity to work with a Fortune 400 company. Eight Eleven group offers Health, Dental and Vision benefits, weekly pay, holiday paid time off and sick-leave.
• Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

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