Revenue Operations Manager Customer Success (Remote) at Cengage Group in Boise, Idaho, United States Job Description We believe in the power and joy of learning At Cengage Group, our employees have a direct impact in helping students around the world discover the power and joy of learning. We are bonded by our shared purpose - driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Our culture values diversity, engagement, and discovery Our business is driven by our strong culture, and we know that creating an inclusive and diverse workplace is absolutely essential to the success of our company and our learners, as well as our individual well-being. We recognize the value of diverse perspectives in everything we do, and strive to ensure employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We achieve these priorities through inclusive programs, benefits, and initiatives that are integrated into the fabric of how we work every day. To learn more, please see . What you'll do here: The Manager, Revenue Operations, Customer Success will be accountable to the development, production, and assessment of processes, key performance indicators, tools and analytics that support the US Higher Education Customer Success organization, as well as driving continuous improvement in process design and execution. This role is accountable to efficiently and consistently achieving revenue retention and customer satisfaction targets in the ~$500+ million dollar US Higher Ed Customer Success organization. Furthermore, this role will collaborate with Customer Success Leadership in U.S. Higher Ed and other go-to-market peers and leaders to implement critical initiatives, including coverage models, role definitions, incentive structures, and other strategic priorities. Responsibilities will include: + Working closely with US Higher Ed Customer Success Leadership on designing and driving the Customer Success go-to-market motion, focused on base customer retention and growth, including but not limited to defining and measuring priorities and relevant key performance indicators, defining roles and responsibilities, and enabling a high standard of performance management + Leading the development and ongoing production of sales analytics tools for both front-line professionals, management, and senior leadership + Crafting and implementing incentive plans, target setting and management, pro To view full details and how to apply, please login or create a Job Seeker account
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