Job Description

Research Scientist on Zoom's GenAI Science Team

As a Research Scientist on Zoom's GenAI Science Team, you will play a key role in developing Zoom's proprietary large language models (LLMs). The LLMs power AI Companion features such as meeting summaries, intelligent search, and agentic AI features. This position is focused on advancing model performance, building scalable AI systems, and driving product-oriented innovation. You can expect to work in a highly collaborative environment that values both scientific rigor and practical product impact.

The GenAI Science Team is responsible for building Zoom's in-house LLMs that support millions of users through AI-powered meeting intelligence features. The team's mission is to create models that enable authentic, agentic AI tasks across the Zoom ecosystem.

Responsibilities

• Conducting research and development on large language models to support Zoom's AI Companion and meeting intelligence features.
• Designing and implementing model training pipelines, including data creation, filtering, and evaluation workflows.
• Collaborating with cross-functional teams of scientists, engineers, and product managers to translate research into production-ready solutions.
• Exploring and applying advanced post-training techniques such as RLHF, RLVR, and reward modeling.
• Developing evaluation systems and benchmarks to measure model quality, human alignment, and task performance.
• Contributing to the development of agentic AI systems capable of tool usage, function calling, and multi-modal understanding.

What We're Looking For

• Possess a master's degree or PhD in Computer Science, Artificial Intelligence, Machine Learning, Distributed Systems, or a related field.
• Have publications in top-tier AI conferences (e.g., ICML, NeurIPS, ICLR, ACL, EMNLP, NAACL, CVPR, ICCV, AAAI).
• Have proficiency in Python, PyTorch and Hugging Face Transformers (required); Verl and Megatron.
• Have LLM post-training techniques such as RLHF, RLVR, reward modeling.
• Have experience in building evaluation systems and benchmarks for AI models, including human-aligned metrics and annotation quality management.
• Demonstrate advanced agent systems with function calls or tool usage.
• Be able to handle long-context modeling or retrieval-augmented generation.

Salary Range or On Target Earnings: Minimum: $177,100, Maximum: $387,500. In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value. Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience. We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar.

Anticipated Position Close Date: 03/27/26

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways.

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We're problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

At Zoom, we believe great work happens when people feel supported and empowered. We're committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us knowwe're here to support you at every step. If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. Zoom is proud to be an equal opportunity workplace and is an affirmative action employer. All your information will be kept confidential according to EEO guidelines.

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