Job Description

Job Description

Job Description

The Jacksonville Housing Authority (“JHA”) is an equal opportunity/affirmative action employer. It is the policy and the intent of JHA to provide equal opportunity in employment for all persons, and in all aspects of its personnel policies, programs, practices, operations, and in all its working conditions and relationships with employees and applicants for employment.

POSITION

Job Title: Regional Portfolio Public Housing Manager

FLSA Classification: Exempt

EEO Classification: First/Mid-Level Officials and Managers

Union Status: None

Salary/Pay Grade: $75,000 - $95,000

Reports to: Director of Portfolio Operation Manager

Job Description

Job Summary

The Regional Public Housing Manager is a specialized administrative professional responsible for overseeing the operation and maintenance of public housing properties throughout the Jacksonville Housing Public Housing Region. This role is crucial in ensuring that housing organizations fulfill their mission of providing safe, affordable, and adequate housing for low-income families, seniors, and individuals with disabilities. The Regional Public Housing Manager supports and executes communities for profitability and superior performance by directing and leading team members in achieving and exceeding operational goals and expectations by enforcing policy, procedures, and practices.

Acts as a liaison between the agency residents, and various stakeholders, fostering a sense of community while ensuring compliance with federal, state, and local regulations. A pivotal role in implementing housing policies, coordinating tenant services, and addressing resident concerns to maintain a high standard of living within the community.

Essential Job Functions

• Provide feedback on capital needs and other asset plan items; complete asset plan items as required.
• Ensuring that all property management personnel are fully supported, trained, and adhering to the Housing Authority operational and compliance procedures.
• Directs the operation of affordable housing properties in the assigned portfolio, sets property performance, financial and maintenance goals; tracks and evaluates leasing rates, operational, financial and related property management issues through review of records and reports and meetings with staff.
• Demonstrates continuous efforts to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service.
• Plans, organizes, manages, reviews, and assigns the work of property managers; plans, coordinates, trains and arranges appropriate training for staff.
• Interviews and selects employees and, when necessary, recommends reassignment, termination, and disciplinary action.
• Complete annual performance reviews and regularly communicate employee performance expectations and achievement.
• Ensure integrity of application and file approval process at communities.
• Monitor community financials; review variance reports; review financials with Community Managers regularly.
• Approve community purchase orders and expenditures.
• Manage PH rents; propose adjustments as necessary.
• Manage PH resident selection criteria; monitor and make adjustments as necessary.
• Monitor PH collections and collection procedures; ensure all collections activities are accomplished.
• Manage PH vendors such as collections agencies, legal representation, etc.; monitor performance and notify the Managing Director of any issues.
• Support Property Managers as necessary on resident issues, supportive services issues, vendor issues, compliance approvals and other operational duties.
• Regularly meet with community staff.
• Coordinate training, Marketing, Compliance, Accounting, IT and HR activities.
• Prepare and deliver regional reports as required.
• Initiate new programs, procedures or practices in portfolio as directed.
• Serves as on-site manager in absence of Property Managers.
• Coordinate pre-lease setting up of new communities; hire and train staff.
• Participate in senior level management meetings as required; participate in regional team meetings as required.
• Train or direct training of new personnel.
• Prepare and review performance appraisals and discuss Performance Improvement plan with subordinates as appropriate.
• Counsel subordinates regarding job performance and documents in accordance with established procedures.
• Knowledge of ACOP, and oversee grievances for region
• Work with Property Managers with PHAS, UPSC/NSPIRE
• Recommend disciplinary and other personnel actions, as needed.
• Performs related work as required.

minimum qualifications

Education and Experience

• Minimum of 5 years of experience in Low-income affordable housing, Section 42 Tax Credit Program, CDBG with at least 2 years in a leadership role.
• Experience in property management and experience involving Public Housing preferred. Must obtain certification as a Public Housing Manger, or equivalent, within 12 months of employment.
• Ability to work with cross-functional groups (operations).
• Ability to interpret complex regulations and develop practical compliance solutions.
• Excellent analytical, organizational, and communication skills.
• Proficiency with OneSite property management software. Yardi Voyager Experience preferred
• Proficiency in MS Office and Teams environments.

..

Required Knowledge, Skills, and Abilities

• Knowledge of Low-Income Housing Tax Credit (LIHTC): Full knowledge of program compliance requirements, annual reporting, and investor expectations.
• Knowledge Project-Based Section 8: Expertise in tenant eligibility, rent calculations, and REAC inspections.
• Five to seven years of increasingly responsible housing program policy analyst and administration experience with auditing, training, systems, and quality control responsibilities.
• Community Development Block Grant (CDBG): Understanding of income limits, compliance reporting, and program requirements.
• HUD Section 202 and Section 811: Knowledge of program guidelines, funding requirements, and property compliance.
• HUD Housing Programs: In-depth knowledge of applicable state-funded affordable housing programs and regulations.
• Proficient in Federal Fair Housing Laws and Landlord Tenant Laws.

Core Competencies

Initiate and Build Relationships: Accepts and celebrates differences within your team. Creates a culture that supports the open-door process and gives employees and residents your time. Be present and available. Execute empathy and understanding to build connections with people. Trust and provide honest, timely feedback. Manages mobile technology.

Operational Excellence: Embraces principles and tools to create sustainable improvement across all assigned departments within the agency. Fosters and creates an environment that is resident, and employee focused, to achieve long-term sustainable growth for the agency. Ensures the right tools are applied to the right processes.

Execution and Results: Defines specific and measurable objectives. Identifies key performance indicators. Stays focused on the results and not the process. Leverages resources available to solve problems and achieve desirable outcomes.

Adaptable/Flexible Skills: Ability to work additional hours, if required, and work with pressing deadlines and being task oriented. Proactively seeks work assignments when current assignments have been completed—takes initiative— and is challenged by full workloads. Willingness and flexibility to manage multiple tasks simultaneously while handling a variety of responsibilities is essential.

Customer Service:

Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Effective Communication:

Ensures important information is passed to those who need to know; conveys necessary information clearly and effectively orally or in writing; demonstrates attention to, and conveys understanding of, the comments and questions of others; and listens effectively.

Responsiveness and Accountability – Demonstrates a high level of conscientiousness; hold oneself personally responsible for one's own work; and does fair share of work.

Ethics:

Treats people with respect; keeps commitments; inspires the trust of others, works with integrity and ethically; upholds organizational values.

Interpersonal Skills:

Focuses on solving conflict, not blame; maintains confidentiality; listens to others

without interrupting, keeps emotions under control; remains open to others’ ideas and tries new things.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee is frequently required to remain in a stationary position. Daily movements include sitting; standing; operating computers and other office equipment; moving about the office; attending onsite and offsite meetings. The employee must be able to communicate via email and verbally via telephone. The employee must occasionally lift up to fifteen (15) pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work is primarily conducted in an office environment, with interaction with external/internal clients.

Reporting

Prepare and present regular reports on property performance to senior management.

Other: Must possess a valid driver’s license and be insurable by Jacksonville Housing.

Position Reports to

Director of Portfolio Operation Manager

Leadership Accountability

Yes

Supervisory Accountability

Yes

Organizational Accountability

Yes

Financial Accountability

Yes

Customer Accountability

Interfaces with customers internally and externally.

We anticipate hiring at the minimum of the respective pay grade per contractual obligations.

JHA is an Equal Opportunity Employer and a Drug-Free Workplace. A successful applicant will be required to pass a background check including but not limited to employment history, criminal record and driving record, and may be subject to a pre-employment drug screening.

This job description should not be interpreted as all-inclusive. It is intended to identify the major responsibilities and requirements of this job classification. All incumbents may not perform all the job duties listed, and some incumbents may perform some duties which are not listed, and incumbents may be requested to perform job-related responsibilities and tasks other than those stated in this description.

Certain servicemembers and veterans, and the spouses and the family members of such service members and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements in employment and are encouraged to apply for positions being filled.

If claiming veteran's preference, you must attach a DD-214 (Member Form-4 copy) or military discharge papers, or equivalent certification from the Department of Veterans Affairs listing military status, dates of service and character of discharge. You must also attach the Veterans Preference Certification Form and if applicable, the additional forms as noted here: -services/veterans-preference.

If a candidate believes he or she was not afforded veteran’s preference, he or she may file a written complaint, within sixty (60) calendar days upon receipt of notification of the hiring decision, requesting an investigation to:

Florida Department of Veterans Affairs

Attention: Veterans' Preference Coordinator

11351 Ulmerton Road, Suite 311

Largo, FL 33778-1630

Email: VeteransPreference@fdva.state.fl.us

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