Program Support Assistant Job at Veterans Benefits Administration, Indianapolis, IN

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  • Veterans Benefits Administration
  • Indianapolis, IN

Job Description

Summary

This position is located at the Department of Veterans Affairs, Indianapolis Regional Office (RO), Fiduciary Hub. The Fiduciary Hub is responsible for direct customer service (through in-person and telephone contacts), fiduciary appointment, and fiduciary oversight for all Veterans, beneficiaries, and minors, within the Fiduciary Program.

This job is open to

  • Career transition (CTAP, ICTAP, RPL)

    Federal employees who meet the definition of a "surplus" or "displaced" employee.
  • Internal to an agency

    Current federal employees of this agency.

Clarification from the agency

This vacancy announcement is open ONLY to current, Indianapolis, IN Veterans Benefits Administration (VBA) Regional Office employees; and current/former Veterans Benefits Administration (VBA) CTAP eligible employees.

Duties

  • Creates electronic files in an automated computer system and scans documents into Virtual VA System (VVA); assigns index numbers and verifies scanned image with index number to ensure accuracy.
  • Conducts quality reviews and verifies record integrity by ensuring clarity and legibility of scanned documents.
  • Cleans, and maintains scanners, ensuring correction of operation problems or equipment malfunction.
  • Prepares various written correspondence (e.g. reports of contact, letters, responses to FOIA requests, etc.) and provides information for statistical and narrative reports.
  • Receives, opens, reviews, and date stamps all incoming correspondence (claims and other miscellaneous mail); analyzes correspondence received and routes to the appropriate individual/location.
  • Explains basic VA benefit programs and entitlement criteria to fiduciaries and custodians, including assisting with completion of application and forms, confirming accuracy and completeness, and routing forms appropriately.
  • Develops straightforward evidence in conjunction with fiduciary claims and assists with the gathering of evidence for more complex cases.
  • Utilizes and inputs information into various automate systems associated with Fiduciary Hub operations.
  • Performs other duties, as assigned.

Requirements

Conditions of Employment

  • You must be a U.S. citizen to apply for this job.
  • Selectees are subject to a background/suitability investigation.
  • Selective Service registration is required for males born after 12/31/1959.
  • A probationary period may be required for employees and supervisors.
  • Selected applicants will be required to complete an online onboarding process.
  • Virtual: This is not a virtual position.
  • Remote: This is not a remote position.
  • All Federal employees are required to have Federal salary payments made by direct deposit to a financial institution of their choosing.

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 07/09/2024 .

Specialized Experience: To qualify for the Program Support Assistant (Scanner), GS-0303-06 position, you must have at least one 1 year (52 weeks) of specialized experience equivalent to at least the next lower grade level (GS-05) in the Federal service. Specialized experience is defined as work that involves: Experience that has provided particular knowledge, skills, and abilities to successfully perform the duties of the position. The performance of a variety of complex professional, administrative, and technical assignments.

Time-in-grade: Applicants who are/were federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements. For a GS-06 position you must have served 52 weeks at the GS-05 level. To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.

Note: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note : A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at

Education

There is no educational substitution for the GS-06 level.

Additional information

Work Schedule: Regular office hours; Monday- Friday 8:00am-4:30pm. Alternate work schedules may be available.

Title/PD#: Program Support Assistant GS - 6; PD# 41326A

Promotion Potential: This position is being recruited at the full performance level GS-06.

Physical Requirements: The work is mostly sedentary. However, there may be some walking, standing, and carrying of light items. The incumbent must be able to set up and tear down the VA computer equipment and transport this equipment securely between the official duty station to the alternate work sight as appropriate based on any established telework agreement. The incumbent would also be responsible for transporting the VA computer equipment to the Regional Office for all IT repairs that cannot be handled remotely.

Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position.

Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or disabled Veterans with a compensable service-connected disability of 30% or more. Please contact the special placement coordinator or the human resources specialist listed on this vacancy for more information regarding applying for consideration under schedule A or as a 30% disabled Veteran.

Career Transition Assistance Plan (CTAP): Provide eligible displaced Federal competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation and be found well-qualified for this vacancy. A well-qualified candidate is defined as meeting all of the minimum qualification standards and eligibility requirements as well as possessing skills that clearly exceed the minimum qualifications requirements for this position. Information about CTAP eligibility can be found here.

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process.

This job opportunity announcement may be used to fill additional vacancies.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

In describing your experience, please be clear and specific. We will not make assumptions regarding your experience. Applicants who do not fully address the specialized experience needed for the position (as described above in the job announcement) in their resume or who do not possess the education to substitute for it will not be referred for consideration.

After you have met the minimum qualifications, you will be rated on the following competencies based on your application for this position:
  • Analysis and Problem Solving: Applies the process of discovery that involves the diagnosis of a problem or issue, identification and gathering of relevant information, formulation and evaluation of alternative solutions or courses of action, and selection or recommendation of the preferred solution or course of action.
  • Applies Technology to Tasks: Selects and understands procedures, machines, or tools that will produce the desired results; identifies or solves problems in machines, computers, or other technologies as they are related to performing tasks.
  • Organizational Stewardship: Takes responsibility and initiative, sets and meets priorities, follows through on commitments, safeguards information, and organizes and uses time and resources to achieve desired results.
  • Clerical: Knowledge of filing, typing, entering data, maintaining records, taking shorthand, and using and completing forms.
  • Customer Service: Works and communicates with clients and customers (e.g., any individuals who use or receive the services or products that your work unit provides, including individuals who work in your agency or in other agencies or organizations outside the Government) to satisfy their expectations. Committed to quality services.
If you are referred for consideration, you may be asked to submit additional job-related information, which may include, but is not limited to responses to the knowledge, skills, and abilities; completion of a work sample, and/or an interview.

Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

Notice to Applicants: It is the policy of the Government not to deny employment simply because an individual has been unemployed or has had financial difficulties that have arisen through no fault of the individual. Information about an individual's employment experience will be used only to determine the person's qualifications and to assess his or her relative level of knowledge, skills, and abilities. Although an individual's personal conduct may be relevant in any employment decision, including conduct during periods of unemployment or evidence of dishonesty in handling financial matters, financial difficulty that has arisen through no fault of the individual will generally not itself be the basis of an unfavorable suitability or fitness determination.

  • Benefits

    A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.

    Review our benefits

    Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.
  • Required Documents

    As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.

    The following documents are required for all applicants:

    • Resume
    • SF-50/ Notification of Personnel Action

    Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:

    Current Federal Employees:
    • If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
    • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
    • If you previously held a higher grade, you must also submit an SF-50 showing that grade.
    Resume

    • Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
    • For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
    • If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
    • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
    Applicants claiming Veterans' preference must also submit:

    • A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here.
    • Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined.
    • Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
    • If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.
    Applicants claiming CTAP eligibility must also submit:

    • Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
    • Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
    • Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
    • Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.
    Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.

    In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.
  • How to Apply

    To apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.

    The complete application package must be submitted by 11:59 PM (EST) on 07/09/2024 to receive consideration.

    1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

    2. Click submit my answers to submit your application package.

    Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

    To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

    To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

    If you are unable to apply online view the following link for information regarding an Alternate Application.

    Agency contact information

    Kevin Providence

    Phone

    (313) 596-7223

    Email

    kevin.providence@va.gov

    Address

    Indianapolis Regional Benefit Office

    575 N Pennsylvania St

    Indianapolis, IN 46204

    US

    Next steps

    After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

    You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.
  • Fair and Transparent

    The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

    • Criminal history inquiries
    • Equal Employment Opportunity (EEO) Policy
    • Financial suitability
    • New employee probationary period
    • Privacy Act
    • Reasonable accommodation policy
    • Selective Service
    • Signature and false statements
    • Social security number request

Required Documents

The following documents are required for all applicants:

  • Resume
  • SF-50/ Notification of Personnel Action

Review the information below and submit any additional documents (as needed) to demonstrate your eligibility and/or qualifications for the position:

Current Federal Employees:
  • If you are applying using your status as a current federal employee or as a VEOA candidate (who is a current federal employee) you must submit an SF-50.
  • To support your claim that you have the required time-in-grade, you must submit your most recent promotion, within-grade increase, or appointment SF-50 (not an award or general adjustment SF-50). Some applicants may have to submit more than one SF-50 in order to demonstrate their eligibility.
  • If you previously held a higher grade, you must also submit an SF-50 showing that grade.
Resume

  • Your resume may be submitted in any format, however we strongly recommend using USA Jobs resume builder as it contains all of the information required on federal resumes.
  • For qualifications determinations your resume must contain hours worked per week, the dates of employment, and the level of your experience. If your resume does not contain this information you will not receive consideration for this position.
  • If you submit more than one copy of your resume, only the most recent version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent." It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
  • If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Applicants claiming Veterans' preference must also submit:

  • A legible copy of your DD Form 214, "Certificate of Release or Discharge from Active Duty," showing all dates of service, as well as character of service (Honorable, General, etc.). The member 4 copy of your DD Form 214 is preferable. Copies of DD-214's can be requested here.
  • Current active duty members must submit a signed statement of service from their commander dated within the last 120 days that contains their expected discharge date, their release from active duty under honorable conditions, any medals awarded, and the timeframe of their service so eligibility can be determined.
  • Veterans claiming 10 point preference must also submit an SF-15 and all documents indicated on the form as proof of type of preference. This includes a VA letter supporting your disability claim with the overall percentage listed.
  • If you are unsure as to whether you qualify for Veterans' preference, please consult the U.S. Department of Labor's Veterans' Preference Advisor here.
Applicants claiming CTAP eligibility must also submit:

  • Certification of expected separation, reduction-in-force separation notice, or notice of proposed removal; and your most recent performance evaluation; and an SF-50 demonstrating your separation or the position you will be separated from. Or
  • Worker's compensation separation: agency certification of inability to place employee and notification of separation or a separation SF-50. Or
  • Disability annuity termination: Notification from OPM of disability annuity termination and separation SF-50 of the last position held. Or
  • Military reserve or National Guard technician special disability retirement annuity under 5 U.S.C. 8337(h) or 8456: Certification of special disability retirement annuity from a military department or National Guard bureau and separation SF-50 of the last position held.
Failure to submit any of the above mentioned required documents may result in loss of consideration due to an incomplete application package. It is your responsibility to ensure all required documents have been submitted. You will not be contacted for additional information.

In addition to the information listed above, please use this checklist to ensure you have included other documents required for your application.

How to Apply

To apply for this position, you must complete the and submit the documentation specified in the job announcement. Documents will not be accepted after the closing date of the announcement.

The complete application package must be submitted by 11:59 PM (EST) on 07/09/2024 to receive consideration.

1. To begin, click apply online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire.

2. Click submit my answers to submit your application package.

Note: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

To verify your application is complete, log into your USAJOBS account, select the application status link and then select the more information link for this position. The details page will display the status of your application, the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process.

To return to an incomplete application, log into your USAJOBS accountand click update application in the vacancy announcement. You must re-select your resume and/or other documents from your USAJOBS account or your application will be incomplete.

If you are unable to apply online view the following link for information regarding an Alternate Application.

Agency contact information

Kevin Providence

Phone

(313) 596-7223

Email

kevin.providence@va.gov

Address

Indianapolis Regional Benefit Office

575 N Pennsylvania St

Indianapolis, IN 46204

US

Next steps

After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. During our review, if your resume and application package do not support your questionnaire answers, we will adjust your rating accordingly. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email (if provided). Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.

You may check the status of your application at any time by logging into your USAJOBS account and clicking on "Application Status." For a more detailed update of your status, click on "more information." Information regarding applicant notification points can be found in the USAJOBS Resource Center.

Fair & Transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

  • Criminal history inquiries
  • Equal Employment Opportunity (EEO) Policy
  • Financial suitability
  • New employee probationary period
  • Privacy Act
  • Reasonable accommodation policy
  • Selective Service
  • Signature and false statements
  • Social security number request

Job Tags

Permanent employment, Full time, Temporary work, Part time, Monday to Friday,

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